Baking Coach & Customer Experience Associate

Sucree Coco and Love, Inc.; Pasig; On-site; PHP 223,000 - 312,000; Full time

Job summary

Sucree Coco and Love, Inc. / IDIM DIY Bakery is hiring a Baking Assistant / Baking Coach to support customers during baking sessions and assist bakers with decorating tasks.

The role requires 1–2 years in baking or related food service, a college degree or certificate in Hospitality/F&B, and availability to work six days a week with shifting morning/mid/night shifts. Training is provided.

Qualifications

• College graduate or certificate course related to Hospitality Management, Food and Beverage.
• 1–2 years of baking, baking assistant, customer service or related food-industry experience.
• Ability to multitask and follow instructions from bakers.

Responsibilities

• Assist clients during baking sessions and provide tips.
• Operate POS, process sales and itemize purchases.
• Provide accurate information about tools, ingredients, and procedures.
• Maintain cleanliness and organization of utensils and ingredients.
• Ensure a positive customer experience with courteous service.
• Address customer questions and resolve issues during sessions.

Skills

Customer service

Communication skills

Multitasking

Follow instructions

Education

College degree or certificate in Hospitality Management / Food & Beverage

Job description

Sucree Coco and Love, Inc. / IDIM DIY Bakery is hiring a Baking Assistant / Baking Coach to support customers during baking sessions and assist bakers with decorating tasks.

The role requires 1–2 years in baking or related food service, a college degree or certificate in Hospitality/F&B, and availability to work six days a week with shifting morning/mid/night shifts. Training is provided.