Baking Assistant / Service Crew (Seasonal - 3 months)

Sucree Coco and Love, Inc.; Pasay; On-site; PHP 201,000 - 268,000; Full time

Job summary

Sucree Coco and Love, Inc. operates as an international DIY bakery offering baking experiences and products. The seasonal Baking Assistant / Service Crew role supports clients during baking sessions and front-of-house service at SM MOA, providing guidance, product knowledge, and cheerful service.

The position requires 1–2 years in baking or customer service, with 6-day workweeks and rotating shifts (Morning/Mid/Night). Promotion to full-time is possible based on performance.

Qualifications

• College graduate, College Level or Certificate Course related to Hospitality Management, Food and Beverage or equivalent.
• 1-2 years of experience in baking, baking assistant, customer service, service crew, or related work in the food industry.
• Ability to multitask and follow instructions from bakers.
• Good to excellent customer service and communication skills.

Responsibilities

• Front of the House responsibilities.
• Assist clients during baking sessions and ensure their needs are met.
• Provide accurate information about tools, ingredients, and procedures for client satisfaction.
• Register sales on a POS/cash register and itemize purchases.
• Offer a positive customer experience with courteous service.
• Provide solutions and feedback if issues arise during sessions.
• Share baking tips with clients.
• Answer customer questions about products.

Skills

Customer service

Baking assist

Multitasking

Communication

Education

Hospitality Management / Food & Beverage related certification

Job description

About the role

The Seasonal Baking Assistant / Service Crew is responsible for assisting clients or customers in baking and decorating cakes and pastries.

Branches:

• SM MOA (2)

Key responsibilities:

• Front of the House

• Ensure clients or customers are given all their needs during their baking session

• Provide accurate information about baking tools, ingredients and baking procedure to ensure client satisfaction

• Register sales on a POS/cash register, itemizing and totaling customers' purchases

• Provide a positive customer experience with fair, friendly, and courteous service

• Provide solution and feedback if problems occur during the baking session

• Provide baking tips to clients

• Assist customer questions and needs about the product

• Demonstrate and explain merchandise, selecting and suggesting options suitable for customers' needs and preferences

• Display, refill, and organize products in store for customers to locate easily

• Maintain cleanliness and organization of utensils and ingredients

Qualifications:

• College graduate, College Level or Certificate Course related to Hospitality Management, Food and Beverage or equivalent

• 1-2 years of experience in baking, baking assistant, customer service, service crew, or related work experience in the food industry

• Ability to multitask and follow instructions given by bakers

• Good to Excellent customer service and communication skills

• Amenable to work 6 days a week with 1 day off

• Amenable to work in a shifting schedule (Morning / Mid / Night Shift)

• With opportunity to be promoted as a full time employee

About us

Sucree Coco and Love, Inc. / IDIM DIY Bakery is an international DIY bakery that provides quality service and baking experience for aspiring bakers and pastries enthusiasts. The company, which is the first of its own and originated in Taiwan, was established in the Philippines in 2019.