Back Office Support - Amazon Delivery

Torero Global Outsourcing Corp.; Philippines; On-site; PHP 223,000 - 357,000; Full time

Job summary

Torero Global Outsourcing Corp. in Metro Manila is seeking a Driver Support Agent to coordinate real-time delivery operations for Amazon drivers. This onsite role focuses on route tracking, issue resolution, and keeping asset logs accurate.

Work is a full-onsite, graveyard/night shift with 4 working days and 3 consecutive days off. You will monitor driver safety, complete shift checklists, and communicate clear instructions while enforcing reporting and timing rules.

Qualifications

• Strong multitasking skills to manage driver calls while updating reports.
• High attention to detail for tracking statuses and vehicle defects.
• Clear communication to provide instructions to drivers.
• Proactive problem-solving for delays and equipment issues.
• Ability to enforce operational rules, including cutoff times and safety protocols.
• MS Excel background is an advantage.

Responsibilities

• Real-Time Tracking: Monitor driver status, routes, and delivery metrics using dashboards.
• Safety Monitoring: Track safety alerts and maintain driver performance records.
• Shift Checklists: Complete Day Start and Closer checklists for administrative tasks.
• Asset Tracking: Keep logs of vehicle and equipment assignments to account for assets.
• Compliance: Ensure drivers log into required safety and performance apps at route start.

Skills

Multitasking

Attention to detail

Communication

Problem solving

Rules enforcement

MS Excel

Job description

Position Summary

TGO is looking for a Driver Support Agent is responsible for the real-time coordination, monitoring, and support of Delivery Associates (DAs) working for Amazon in the field. This role ensures that delivery operations run efficiently by tracking route progress, managing vehicle and equipment assignments, and providing immediate troubleshooting support to drivers.

Employment Type: Full-time Freelance

Set Up: Full Onsite

Schedule: 4 working days – 3 consecutive days off

Time: Graveyard/Night Shift (Shifting schedule, depends on business needs)

Location: Eastwood, Metro Manila

Core Responsibilities:

1. Operations Monitoring & Delivery Support

• Real-Time Tracking: Utilize operational dashboards to monitor driver status, route progress, and package delivery metrics (e.g., undeliverable or missing packages)

• Safety Monitoring: Monitor real-time safety alerts (e.g., distracted driving or speeding) and maintain driver performance records.

2. Reporting & Documentation

• Shift Checklists: Execute comprehensive "Day Start" and "Closer" checklists to ensure all administrative tasks and shift transitions are completed.

• Asset Tracking: Maintain accurate logs of vehicle and equipment assignments (phones, scanners, etc.) to ensure all company assets are accounted for.

3. Timekeeping & Compliance

• Compliance: Ensure all drivers log into required safety and performance applications at the start of their routes.

Key Qualifications:

• Strong multitasking skills with the ability to manage driver calls while simultaneously updating reports.

• High attention to detail for tracking package statuses and vehicle defects.

• Effective communication skills for providing clear instructions to drivers.

• Proactive problem-solving mindset, especially regarding logistical delays and equipment failure.

• Ability to strictly enforce operational rules, such as cutoff times and safety protocols.

• Strong MS Excel background is an advantage.