Back Office Representative for Awesome CX by Transom - Davao (Onsite)

Awesome CX by Transcom; Davao del Sur; On-site; PHP 279,000 - 390,600; Full time

Job summary

A dynamic outsourcing company in Davao del Sur is seeking a Back Office Representative to support customer experience through various tasks such as data entry, research, and content moderation. The ideal candidate should be proficient in Microsoft Excel and possess strong analytical skills. Join the team and contribute to awesome customer experiences!

Qualifications

• Proficient in Microsoft Excel.
• High typing speed and accuracy.
• Strong attention to detail.

Responsibilities

• Perform different types of research to produce leads.
• Send out emails to leads using guides.
• Accurately encode information and logs.
• Assist in maintaining inventory records.
• Reclassification of audience demographics.

Skills

Proficient in Microsoft Excel

High Typing Speed and Accuracy

Strong Attention to Detail

Basic Understanding of Data Validation

Analytical thinking

Job description

Back Office Representativefor Awesome CX by Transcom- Davao

Awesome CX by Transcom is looking for talented individuals like you to join our awesome team! Be aBack Office Representativefor our Awesome CX by Transcom Davao site. This role is not directly customer-facing but supports customer experience through tasks like content moderation, data entry, e-commerce tagging, writing, research, fraud prevention, verification, claims processing, transcription, photo editing, and data management.

Join our Awesome CX by Transcom Family as a Back Office Representative

• Perform different types of research to produce leads using multiple channels
• Send out initial, follow up and reply emails to leads using a set of guides
• Completely and accurately encode information and logs all related interactions in the system
• Assist inventory-controlling staff in maintaining inventory records
• Perform other back-office tasks related to research
• Reclassification of audience demographics (requires work in Excel, being able to manage Pivot tables as well as updating information)

What we are looking for:

To be successful in this role you must…

• Proficient in Microsoft Excel
• High Typing Speed and Accuracy
• Strong Attention to Detail
• Have Basic Understanding of Data Validation
• Analytical thinking