Back Office Representative 1

Global Payments; Quezon City; On-site; PHP 300,000 - 420,000; Full time

Job summary

Global Payments is seeking a Back Office Representative to join the Operations Support Services team in Quezon City. You will handle routine updates on cardholder and corporate accounts, research inquiries, and document compliance steps. You will help identify potential fraud or chargeback issues and escalate as needed.

The role requires a college graduate with 2+ years in credit, banking, or financial services, and flexibility for weekend/holiday shifts. Onsite work at Vertis North is expected.

Qualifications

• College graduate with at least 2 years of relevant experience.
• Background in credit, banking, or financial services.
• Strong attention to detail and accuracy in handling account-related tasks.
• Amenable to shifting schedules, including weekends and holidays.

Responsibilities

• Performs routine updates and documentation (e.g. name/address changes, returned mail, etc.) of cardholder/corporate accounts.
• Researches and responds to account inquiries across channels with accuracy and compliance; uses client products to update information.
• Detects potential fraud, credit, or chargeback issues and escalates to appropriate department.
• Sorts, scans, and distributes mail for appropriate action; manages low-risk cardholder requests.
• Ensures conformity to client standards/policies and regulatory requirements to avoid violations.
• Assists with scheduling personnel/resources to ensure uninterrupted workflow.

Skills

Attention to detail

Communication

Analytical thinking

Adaptability

Education

College degree

Tools

Case management systems

Banking systems

Job description

Ready to take your career global?Make your mark at one of the biggest names in payments. We’re looking for a Back Office Representative to join our ever evolving Operations Support Services Team and help shape the future of global commerce.What you’ll ownCase Handling: Research and respond to account inquiries across channels with accuracy and compliance.Account Management: Review, update, and document cardholder and corporate account information.Risk Identification: Detect potential fraud, credit, or chargeback issues and escalate appropriately.What you’ll bringPreferably a college graduate with at least 2 years of relevant experience.Background in credit, banking, or financial services.Strong attention to detail and accuracy in handling account-related tasks.Amenable to shifting schedules, including weekends and holidays.Willing to work onsite at Vertis North, Quezon City.It’s a bonus if you haveExperience in back office operations within banking or financial services.Familiarity with fraud, chargebacks, or credit-related processes.Experience using case management or banking systems.What Part Will You Play?Performs routine updates and documentation (e.g. name/address changes, returned mail, etc.) of cardholder/corporate accounts. Begins to utilize knowledge of client products and services to research, update, and document moderately complex (i.e. low financial/compliance risk related) cardholder requests as directed; researches credit balance refunds, payments, fees, cash advance options, etc. Follows client policies and procedures to validate report disputes and remove/update inaccurate information from appropriate credit bureau systems.Determines/recognizes basis of cardholder requests that involve potential fraud, credit, collection or chargeback issues and forwards to the appropriate department for resolution. Picks up, reviews, sorts, digitally scans, and distributes mail for appropriate action.Demonstrates a working knowledge and ensures conformity to basic client standards/policies/procedures, regulations and Association requirements to avoid violations and punitive financial action.Assists with scheduling personnel/resources and prioritizing jobs to ensure uninterrupted workflow.About the teamOur inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.What makes a Globalpayer?Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.