Back Office & Compliance Specialist

Global Payments Inc.

Philippines

On-site

PHP 335,000 - 469,000

Full time

3 days ago

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Job summary

Global Payments Inc. is seeking a Back Office Representative to join the Operations Support Services team in Quezon City.

The role focuses on researching and responding to account inquiries with accuracy and compliance, updating and documenting account information, and identifying potential fraud or chargeback issues for escalation. The ideal candidate is a college graduate with at least two years of relevant experience in credit, banking, or financial services, with strong attention to detail

Qualifications

College degree preferred; 2+ years of relevant experience.
Background in credit, banking, or financial services.
Strong attention to detail and accuracy in handling account-related tasks.
Willing to work onsite at Vertis North, Quezon City.
Amenable to shifting schedules, including weekends and holidays.

Responsibilities

Performs routine updates and documentation (e.g. name/address changes, returned mail, etc.) of cardholder/corporate accounts.
Begins to utilize knowledge of client products and services to research, update, and document moderately complex cardholder requests; researches credit balance refunds, payments, fees, cash advance options, etc.
Follows client policies and procedures to validate disputed reports and remove/update inaccurate information from appropriate credit bureau systems.
Determines/recognizes basis of cardholder requests that involve potential fraud, credit, collection or chargeback issues and forwards to the appropriate department for resolution.