Back Office Representative 1

Global Payments Inc.; Philippines; On-site; PHP 335,000 - 469,000; Full time

Job summary

Global Payments Inc. is seeking a Back Office Representative to join the Operations Support Services team in Quezon City.

The role focuses on researching and responding to account inquiries with accuracy and compliance, updating and documenting account information, and identifying potential fraud or chargeback issues for escalation. The ideal candidate is a college graduate with at least two years of relevant experience in credit, banking, or financial services, with strong attention to detail

Qualifications

• College degree preferred; 2+ years of relevant experience.
• Background in credit, banking, or financial services.
• Strong attention to detail and accuracy in handling account-related tasks.
• Willing to work onsite at Vertis North, Quezon City.
• Amenable to shifting schedules, including weekends and holidays.

Responsibilities

• Performs routine updates and documentation (e.g. name/address changes, returned mail, etc.) of cardholder/corporate accounts.
• Begins to utilize knowledge of client products and services to research, update, and document moderately complex cardholder requests; researches credit balance refunds, payments, fees, cash advance options, etc.
• Follows client policies and procedures to validate disputed reports and remove/update inaccurate information from appropriate credit bureau systems.
• Determines/recognizes basis of cardholder requests that involve potential fraud, credit, collection or chargeback issues and forwards to the appropriate department for resolution.

Skills

Attention to detail

Banking/financial services experience

Research & analysis

Education

College degree

Tools

Case management systems

Banking systems

Job description

Job Description:

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Back Office Representative to join our ever evolving Operations Support Services Team and help shape the future of global commerce.

What you’ll own

• Case Handling: Research and respond to account inquiries across channels with accuracy and compliance.

• Account Management: Review, update, and document cardholder and corporate account information.

• Risk Identification: Detect potential fraud, credit, or chargeback issues and escalates appropriately.

What you’ll bring

• Preferably a college graduate with at least 2 years of relevant experience.

• Background in credit, banking, or financial services.

• Strong attention to detail and accuracy in handling account-related tasks.

• Amenable to shifting schedules, including weekends and holidays.

• Willing to work onsite at Vertis North, Quezon City.

It’s a bonus if you have

• Experience in back office operations within banking or financial services.

• Familiarity with fraud, chargebacks, or credit-related processes.

• Experience using case management or banking systems.

What Part Will You Play?

• Performs routine updates and documentation (e.g. name/address changes, returned mail, etc.) of cardholder/corporate accounts. Begins to utilize knowledge of client products and services to research, update, and document moderately complex (i.e. low financial/compliance risk related) cardholder requests as directed; researches credit balance refunds, payments, fees, cash advance options, etc. Follows client policies and procedures to validate report disputes and remove/update inaccurate information from appropriate credit bureau systems.

• Determines/recognizes basis of cardholder requests that involve potential fraud, credit, collection or chargeback issues and forwards to the appropriate department for resolution. Picks up, reviews, sorts, digitally scans, and distributes mail for appropriate action.

• Demonstrates a working knowledge and ensures conformity to basic client standards/policies/procedures, regulations and Association requirements to avoid violations and punitive financial action.

• Assists with scheduling personnel/resources and prioritizing jobs to ensure uninterrupted workflow.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail].

Requirements: