B2B Technical Support & Client Relations (Remote)

eflexervicesinc; Baguio; Hybrid; PHP 335,000 - 469,000; Full time

Benefits offered by this job

Comprehensive HMO

Optical reimbursements

Flexible work options

Hybrid work model

Flexible vacation and sick leaves

Job summary

eFlexervices, a premier BPO company, is seeking a competent Technical / Customer Support Representative to support US accounts, resolve issues, and maintain exceptional written and verbal communication under pressure. The role requires professionalism, empathy, and accuracy in every interaction.

You will conduct proactive Zoom calls, perform root-cause troubleshooting of software and website problems, translate technical concepts into clear steps, and log everything in Salesforce.

Qualifications

• At least 1 year of Technical / Customer Support Representative experience in the BPO industry, with a focus on software products.
• Hands-on experience navigating CRM tools (Salesforce experience is a plus).
• Proficiency in conducting live screen-sharing sessions with clients.
• Exceptional written and verbal English communication skills, with the ability to speak clearly and persuasively across both positive and high-stress situations.
• Attention to detail and strong documentation instincts.
• Strong organizational and time-management skills to effectively prioritize tasks in a fast-paced environment.
• Critical and creative thinking skills, with the ability to thrive in ambiguous situations.
• Proactive attitude with a willingness to take on greater responsibility and contribute to team goals.

Responsibilities

• Support eFlex’s US accounts by answering customer support tickets primarily via email, maintaining exceptional written communication standards.
• Conduct ongoing Zoom video and screen-sharing calls with high-profile B2B clients to share best practices, communicate updates, and strengthen key relationships.
• Maintain professional video self-presentation standards during all client-facing interactions.
• Identify, research, and resolve complex software, website, and platform errors through to client satisfaction.
• Translate technical concepts into clear, actionable, and easy-to-understand troubleshooting steps for clients.
• Investigate product bugs by asking open-ended questions to get to the root of the matter, escalating unresolved issues to internal teams when necessary.
• Accurately log, track, and update client interactions, support tickets, and software issues in Salesforce.
• Advocate for the customer by documenting feedback and sharing actionable insights with client stakeholders.
• Produce self-help resources, including knowledge base content, video snippets, and user guides.

Skills

Technical Support

CRM (Salesforce)

Screen sharing

English communication

Attention to detail

Tools

Salesforce

Job description

eFlexervices, a premier BPO company, is seeking a competent Technical / Customer Support Representative to support US accounts, resolve issues, and maintain exceptional written and verbal communication under pressure. The role requires professionalism, empathy, and accuracy in every interaction.

You will conduct proactive Zoom calls, perform root-cause troubleshooting of software and website problems, translate technical concepts into clear steps, and log everything in Salesforce.