Remote Technical Support Specialist – B2B SaaS

Outsourced Quality Assured Services Inc. (ISO Certified); Manila; Remote; PHP 279,000 - 446,000; Full time

Benefits offered by this job

100% WFH

Competitive Salary

HMO With 1 Free Dependent

Job summary

Outsourced Quality Assured Services Inc. (ISO Certified) is seeking a Technical Customer Support Representative to act as the primary technical contact for customers in a B2B SaaS environment.

The role focuses on troubleshooting product issues, maintaining help desk queues, and collaborating with cross-functional teams to deliver high-quality support. The successful candidate will develop expertise in the LinkSquares product suite, manage bug reporting, and work with Revenue Teams to explore

Qualifications

• 2+ years as a Technical Customer Support Representative in a B2B SaaS environment.
• Proficient with Microsoft Excel and/or Google Sheets, including basic formulas.
• Basic familiarity with SQL and relational databases.

Responsibilities

• Serve as the primary technical resource for customers using the LinkSquares product portfolio.
• Reproduce and file bug reports; collaborate with team members to achieve resolution.
• Build and document knowledge on products, tools, and processes to streamline troubleshooting.
• Maintain an orderly queue within the help desk system and prioritize urgent issues.
• Collaborate with Revenue Teams to identify upsell, cross-sell, and account expansion opportunities.

Skills

Communication

Problem Solving

Organization

Adaptability

Team collaboration

Technical aptitude

Detail-oriented

Tools

Excel

Google Sheets

SQL

Job description

Outsourced Quality Assured Services Inc. (ISO Certified) is seeking a Technical Customer Support Representative to act as the primary technical contact for customers in a B2B SaaS environment.

The role focuses on troubleshooting product issues, maintaining help desk queues, and collaborating with cross-functional teams to deliver high-quality support. The successful candidate will develop expertise in the LinkSquares product suite, manage bug reporting, and work with Revenue Teams to explore