B2B Service Delivery & Client Success Lead

Q2 HR Solutions; Philippines; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Q2 HR Solutions seeks an Assistant Service Delivery & Client Manager to ensure exceptional service delivery to B2B clients, manage key relationships, and oversee the operational execution of client commitments.

This role requires strong leadership, experience in HR services, background verification, or BPO environments, and a passion for process excellence. You will drive SLA governance, performance monitoring, and data-driven recommendations to improve client experience.

Qualifications

• 3–5 years of experience in B2B client management or service delivery.
• Experience in HR services, background verification, or BPO is an advantage.
• Strong understanding of service operations and SLA governance.

Responsibilities

• Act as primary contact for assigned B2B clients, managing expectations and satisfaction.
• Oversee service delivery against SLAs and KPIs across background verification and assessment services.
• Collaborate with Operations, Quality, Billing and IT to optimize workflows.
• Lead resource planning and capacity management to meet client requirements.
• Mentor service delivery teams to achieve excellence and accountability.

Skills

B2B client management

Operational leadership

SLA governance

Client relationship management

Data-driven decision making

Leadership & mentoring

Education

Bachelor's degree in Business Management, Operations, or related field

Post-graduate certification in Service Management, Operations, or Client Relations

Tools

CRM systems

Reporting tools

Workflow management platforms

Job description

Q2 HR Solutions seeks an Assistant Service Delivery & Client Manager to ensure exceptional service delivery to B2B clients, manage key relationships, and oversee the operational execution of client commitments.

This role requires strong leadership, experience in HR services, background verification, or BPO environments, and a passion for process excellence. You will drive SLA governance, performance monitoring, and data-driven recommendations to improve client experience.