B2B E-commerce Support Specialist

Confidential Careers; Philippines; On-site; PHP 279,000 - 424,000; Full time

Job summary

Confidential Careers in the Philippines seeks a Customer Support Specialist to be the frontline contact supporting our vendor base and direct consumers. You will interact via phone, email, tickets, live chat, and social media, coordinating with North America-based internal teams for B2B relations.

The role requires empathy, patience, and urgency, with rotating shifts and 40 hours weekly; experience in ecommerce or BPO is a plus, strong English and CRM skills are essential.

Qualifications

• 2–3 years of customer service experience in online, B2B or DTC environment.
• Minimum of Associate degree or equivalent work experience (BPO).
• Intermediate to advanced computer skills.
• Excellent knowledge of Microsoft Office products.
• Knowledge of CRM software such as Salesforce/Service Cloud is a plus.
• Prior work experience in e-commerce or related industry is a plus.

Responsibilities

• Communicate clearly and professionally in English, both verbally and in writing.
• Juggle competing priorities effectively in a fast-paced environment.
• Manage your time well by setting priorities and hitting deadlines.
• Bring strong organization and a sharp eye for detail to your daily work.
• Listen actively and remain open to differing perspectives when resolving issues.
• Handle e-commerce order processing, including routing orders, adjusting pricing, and confirming deliveries.
• Work rotating morning and evening shifts, including holidays, at 40 hours per week.
• Log in on time for every shift so customer coverage is never interrupted.
• Deliver support that is accurate, prompt, and courteous.
• Partner with internal teams promptly to meet vendor needs tied to their B2B customers.
• Route and escalate complex customer or vendor issues to leadership through established ticketing workflows.

Skills

Customer service

English communication

Multitasking

Time management

Attention to detail

Discretion

E-commerce orders

Shift work

Team collaboration

Education

Associate degree

Tools

Salesforce/Service Cloud

Job description

Confidential Careers in the Philippines seeks a Customer Support Specialist to be the frontline contact supporting our vendor base and direct consumers. You will interact via phone, email, tickets, live chat, and social media, coordinating with North America-based internal teams for B2B relations.

The role requires empathy, patience, and urgency, with rotating shifts and 40 hours weekly; experience in ecommerce or BPO is a plus, strong English and CRM skills are essential.