B2B Collections Team Lead: Credit & Cash Optimization

Tasq Work; Muntinlupa; On-site; PHP 391,000 - 614,000; Full time

Job summary

TASQ Work in Alabang on-site is seeking an experienced BPO Collections Supervisor to lead a team and drive results in a fast-paced environment.

You will oversee AR, monitor DSO, and manage collection efficiency while guiding specialists to meet SLAs and KPIs, including collaboration with Sales, Billing, and Legal teams to resolve disputes and recover payments.

Build strong client relationships, negotiate plans, and push process improvements within the credit-to-cash cycle for better outcomes.

Qualifications

• At least 2 years in college (no back subjects).
• 2 years in BPO Business to Business Collections for Lease/ Loan Accounts.

Responsibilities

• Team Leadership: Inspire and guide collection specialists and SMEs to consistently meet and exceed SLAs and KPIs.
• Portfolio Management: Keep a close eye on AR reports, DSO, and collection efficiency to spot payment patterns and potential risks early.
• Dispute Resolution: Collaborate seamlessly with Sales, Billing, and Legal teams to swiftly resolve billing disputes and recover uncollected payments.
• Client Engagement: Build strong relationships by negotiating payment plans and securing collections with key high-level clients.
• Process Optimization: Drive improvements in the credit-to-cash cycle by identifying obstacles and leveraging automation for greater efficiency.

Skills

Team Leadership

Portfolio Management

Dispute Resolution

Client Engagement

Process Optimization

Education

Two years in college (no back subjects)

Job description

TASQ Work in Alabang on-site is seeking an experienced BPO Collections Supervisor to lead a team and drive results in a fast-paced environment.

You will oversee AR, monitor DSO, and manage collection efficiency while guiding specialists to meet SLAs and KPIs, including collaboration with Sales, Billing, and Legal teams to resolve disputes and recover payments.

Build strong client relationships, negotiate plans, and push process improvements within the credit-to-cash cycle for better outcomes.