B2B Collections Team Lead | O2C Operations & KPIs

Tata Consultancy Services; Taguig; On-site; PHP 1,339,000 - 2,009,000; Full time

Job summary

Tata Consultancy Services is seeking an experienced B2B Collections Team Lead in Metro Manila to oversee daily collections operations and drive performance. The role focuses on managing AR portfolios, ensuring timely cash flow, and coaching a high-performing team.

The ideal candidate brings 5–7 years in O2C collections with a proven leadership track record and strong collaboration with internal stakeholders to meet client requirements.

Qualifications

• 5 to 7 years of experience in B2B Collections and Accounts Receivable within an Order-to-Cash (O2C) environment.
• Proven experience in a Team Lead role managing B2B Collections portfolios and driving operational performance.

Responsibilities

• Lead and oversee daily B2B Collections operations, ensuring smooth BAU activities.
• Manage team performance to achieve KPIs, SLAs, and client-defined targets.
• Monitor and manage Accounts Receivable portfolios to ensure timely collections and cash flow.
• Review, investigate, and resolve operational issues and escalations.
• Drive adherence to collection strategies, dispute management processes, and reconciliation procedures.
• Support and manage outlier agents to improve overall team performance.
• Provide coaching, mentoring, and ongoing support to team members.
• Conduct regular performance reviews and quality evaluations.
• Deliver constructive feedback and action plans to drive continuous improvement.
• Facilitate floor support, process training, and knowledge-sharing initiatives.
• Manage team attendance, shrinkage, absenteeism, and attrition.
• Analyze collections performance reports and identify opportunities for improvement.
• Prepare weekly and monthly performance decks highlighting key achievements, performance metrics, areas for improvement, corrective action plans.
• Provide actionable recommendations to improve operational efficiency and productivity.
• Build and maintain effective relationships with internal and external stakeholders.
• Ensure client expectations are met through high-quality service delivery.
• Proactively communicate process exceptions, operational risks, deviations, and bottlenecks to management and relevant stakeholders.
• Execute client-assigned Collections Lead responsibilities as part of delivery and production management.

Skills

B2B Collections

Accounts Receivable

O2C

Team Lead

Deductions Management

Credit Management

Oracle Collections

GetPaid

Dialer Operations

Contact Center Experience

Tools

ERP Systems

Collections Platforms

Job description

Tata Consultancy Services is seeking an experienced B2B Collections Team Lead in Metro Manila to oversee daily collections operations and drive performance. The role focuses on managing AR portfolios, ensuring timely cash flow, and coaching a high-performing team.

The ideal candidate brings 5–7 years in O2C collections with a proven leadership track record and strong collaboration with internal stakeholders to meet client requirements.