B2B AR Collections Specialist - AI-Driven, High-Impact

NABIS; Central Luzon; On-site; PHP 600,000 - 900,000; Full time

Job summary

Nabis is seeking a B2B Collections Specialist to own a portfolio of retailer accounts and drive timely collection of overdue invoices. This role blends relationship management with firm, professional collections outreach to protect brand partners and internal cash flow.

You will collaborate with invoicing, operations, and delivery teams; use Slack, Asana, and Zendesk; and monitor AR aging to spot risk early.

Qualifications

• 3+ years in B2B collections or high-volume customer service
• Proven track record managing a large account portfolio and hitting collections/aging targets
• Strong negotiation and de-escalation skills; able to hold firm on payment terms while preserving retailer relationship

Responsibilities

• Own a dedicated portfolio of brand/retailer accounts and drive proactive, self-prioritized outreach on past-due COD and net-terms invoices
• Lead collections conversations with professionalism, empathy, and firm negotiation—resolving disputes, brokering payment plans, and securing payment commitments
• Partner daily with invoicing, operations, and delivery teams to resolve payment blockers in real time and keep product moving
• Understand and follow established Slack workflows for status updates, escalation alerts, and cross-team hand-offs
• Manage and triage tasks across Asana and Zendesk, self-prioritizing a high-volume queue without dropping accounts
• Identify early warning signs of retailer credit risk or brand delinquency and elevate through defined channels
• Produce weekly, account-level AR and credit reporting, and support Accounting with data for allowances for doubtful accounts
• Flag likely-uncollectible invoices early and coordinate next steps with brands, Accounting, and leadership
• Document and maintain clean, audit-ready records of every account interaction, escalation, and resolution
• Use AI tools to streamline day-to-day workflows — drafting outreach, summarizing account history, and speeding up reporting
• Continuously improve collections process documentation — tightening escalation paths and closing gaps as the team scales

Skills

Collections

B2B experience

Negotiation

Communication

Education

Bachelor's degree or equivalent

Tools

Slack

Asana

Zendesk

Job description

Nabis is seeking a B2B Collections Specialist to own a portfolio of retailer accounts and drive timely collection of overdue invoices. This role blends relationship management with firm, professional collections outreach to protect brand partners and internal cash flow.

You will collaborate with invoicing, operations, and delivery teams; use Slack, Asana, and Zendesk; and monitor AR aging to spot risk early.