AI-Enabled B2B AR & Collections Specialist

NABIS; Mexico; On-site; PHP 4,459,000 - 6,051,000; Full time

Job summary

Nabis is the world’s leading licensed cannabis wholesale platform, powering a vast network of retailers and brand partners. The B2B Collections Specialist role focuses on recovering overdue invoices while maintaining retailer relationships, and closely coordinating with invoicing, operations, and leadership.

You will leverage Slack, Asana, and Zendesk to manage accounts, monitor AR aging, and report on credit risk. A startup pace and data-driven approach characterize our work culture.

Qualifications

• 3+ years in B2B collections or high-volume customer service.
• Proven track record managing a large account portfolio and hitting targets.
• Strong negotiation and de-escalation skills; preserve retailer relationships.
• Excellent written and verbal communication across retailers, brands, and leadership.
• Hands-on experience with Slack, Asana, and Zendesk; quick to pick up new systems.
• Comfortable with data: Excel/Google Sheets, AR aging reports, and reporting insights.

Responsibilities

• Own a dedicated portfolio of brand/retailer accounts, driving proactive, self-prioritized outreach on past-due COD and net-terms invoices.
• Lead collections conversations with professionalism, empathy, and firm negotiation—resolving disputes and securing payment commitments.
• Partner daily with invoicing, operations, and delivery teams to resolve payment blockers in real time.
• Follow Slack workflows for status updates, escalation alerts, and cross-team hand-offs.
• Manage and triage tasks across Asana and Zendesk, prioritizing a high-volume queue without dropping accounts.
• Identify early warning signs of retailer credit risk and elevate through defined channels.

Skills

Collections negotiation

B2B collections

Account portfolio management

Communication skills

Data-driven decision making

Customer service excellence

Education

Bachelor's degree or equivalent

Tools

Slack

Asana

Zendesk

Excel

Job description

Nabis is the world’s leading licensed cannabis wholesale platform, powering a vast network of retailers and brand partners. The B2B Collections Specialist role focuses on recovering overdue invoices while maintaining retailer relationships, and closely coordinating with invoicing, operations, and leadership.

You will leverage Slack, Asana, and Zendesk to manage accounts, monitor AR aging, and report on credit risk. A startup pace and data-driven approach characterize our work culture.