AWS Voice Cloud Developer

Xurpas, Inc.; Taguig; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Xurpas, Inc. is seeking an AWS Voice Cloud Developer in Metro Manila to build and configure Amazon Connect voice solutions. This hands-on engineering role focuses on developing contact flows, Lambda functions, and platform integrations under senior guidance.

You will work on configuring IVR logic, routing, and API-based integrations, while maintaining thorough documentation and performing testing across development and test environments.

Qualifications

• Must have 3 years of related experience.
• Hands-on Amazon Connect development experience (contact flows + Lambda) for 6–12 months.
• Demonstrated experience in solution build, not call center operations or agent support.
• Contributed to at least 1 Amazon Connect implementation (partial or full lifecycle).
• Hands-on experience configuring contact flows, queues, and routing profiles in Amazon Connect.
• Ability to write and debug Lambda functions (Node.js or Python).
• Working knowledge of API Gateway, IAM, and CloudWatch.

Responsibilities

• Build and configure Amazon Connect contact flows, IVR logic, and routing rules under architectural guidance.
• Develop and maintain AWS Lambda functions (Node.js / Python) to support voice workflow automation.
• Assist in telephony routing configuration, number management, and queue setup.
• Support API-based integrations between Amazon Connect and backend/external systems.
• Execute unit testing, SIT support, and defect triage on voice flows and integrations.
• Maintain documentation for contact flow designs, integration specs, and configuration changes.
• Troubleshoot and resolve voice platform issues in development and test environments.

Skills

AWS

Node.js

Python

Amazon Connect

Lambda

API Gateway

IAM

CloudWatch

IVR design

JavaScript

Tools

AWS Lambda

Amazon Connect

API Gateway

CloudWatch

IAM

Job description

Job Description:

Role Overview

We are looking for a AWS Voice Cloud Developer to support the build and configuration of Amazon Connect voice solutions. This is a hands-on engineering role - not a call center operations or BPO support position. The candidate will work under senior guidance to develop contact flows, Lambda functions, and platform integrations.

Key Responsibilities

• Build and configure Amazon Connect contact flows, IVR logic, and routing rules under architectural guidance
• Develop and maintain AWS Lambda functions (Node.js / Python) to support voice workflow automation
• Assist in telephony routing configuration, number management, and queue setup
• Support API-based integrations between Amazon Connect and backend/external systems
• Execute unit testing, SIT support, and defect triage on voice flows and integrations
• Maintain documentation for contact flow designs, integration specs, and configuration changes
• Troubleshoot and resolve voice platform issues in development and test environments

Mandatory Technical Skills

• Must have 3 years of related experience
• Minimum 6–12 months hands-on Amazon Connect development (contact flows + Lambda)
• Demonstrated experience in solution build, not call center operations or agent support
• Has contributed to at least 1 Amazon Connect implementation (partial or full lifecycle)
• Amazon Connect - Hands-on experience configuring contact flows, queues, and routing profiles
• AWS Lambda - Ability to write and debug Lambda functions (Node.js or Python)
• AWS Services - Working knowledge of API Gateway, IAM, CloudWatch
• Telephony - Basic understanding of IVR design, call flow logic, and voice channel concepts
• Development - Solid fundamentals in at least one language (Python / Node.js / JavaScript)

Nice To Have

• Salesforce Service Cloud Voice integration experience (CTI adapter, voice-to-case)
• Experience with infrastructure-as-code (CloudFormation / CDK)
• Exposure to omnichannel contact center solutions (voice, chat, tasks)
• AWS Cloud Practitioner or Developer Associate certification