AVP - MIDDLE OFFICE SCOTLAND - MNL

HSBC; Quezon City; Hybrid; PHP 1,800,000 - 3,200,000; Full time

Job summary

HSBC Holdings plc in the Philippines seeks an AVP to lead the Middle Office team in Manila, driving operational excellence across multiple jurisdictions and products serviced from HSSO Manila. The role demands strong leadership, analytical skills, and effective communication in English, with a focus on cost management, service quality, and process improvements to support HSBC's global footprint.

Hybrid work arrangement and cross-functional collaboration with front and back offices are key,

Qualifications

• Leadership and people management in a multi-jurisdictional environment.
• Strong analytical and planning capabilities across complex operations.
• Excellent communication skills in English, with stakeholder management across regions.

Responsibilities

• Lead the HSSO Middle Office team in Manila to deliver end-to-end service across multiple jurisdictions.
• Manage financial planning to meet cost targets and drive process improvements.
• Ensure SLA-driven operational processes and high-quality client servicing across securities services.
• Collaborate with onshore partners and global teams to standardize activities and enable growth.
• Develop staff, promote a culture of excellence and employee engagement.

Skills

Leadership

Analytical skills

Planning & organisation

Interpersonal skills

English communication

Global market knowledge

Education

Commerce/Accounting/Financial Management education

Job description

Quezon, National Capital Region (NCR), PH, 1101

Brand: HSBC

Area of Interest:

Role Workstyle: Hybrid Worker

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of AVP - MIDDLE OFFICE SCOTLAND – MNL.

MSS Operations drive every part of the trade lifecycle post execution from control and settlement through to the delivery of seamless client service. We incorporate our business activities across multiple strategic locations on an end-to-end basis as an integrated extension of the business' global footprint and structure.

Fund Services Middle Office is designated to facilitate the provision of services to the client in a consistent manner irrespective of the clients underlying. Our strategy is to support the integration of our clients' chosen Front Office software by enabling the efficient transfer of data between the client and HSBC and ensuring an operationally seamless end to end model.

To lead and manage the HSSO Middle Office Team & Process in Manila, Philippines

• Accountable for financial planning to achieve cost targets set for the team
• Promote relentless focus on service quality across Middle Office Operational disciplines
• Management of operational processes to meet or exceed service level requirements
• Accountable for continuous process improvement of existing processes and migration of new functions from the onshore business partner.
• Drive key employee initiatives to promote and position HSS as the employer of choice.

Multiple Accounting practices based on locations

Manage annual transformation – Support re-balancing complexity, volume and criticality across HSSOs to align to the HSS Location Strategy and Connectivity between HSSO and Jurisdictions 40-90 FTE.

HSS Operation (within Service Centers) is viewed as high growth and strategically important to achieve HSS strategic operating plan.

Manage and Lead teams and ensure standardization of activities and service delivery between various jurisdiction centric teams.

Engage with the stakeholders to ensure team is aware of the changing expectations and challenges

Supporting multiple sub products and regions that have differing market behaviors, but business is focusing on strategic FIG relationships.

Business specifications for this role outlined below:

• Product Range / functions would cover Middle Office
• Responsible functionally across multiple jurisdictions and multiple products serviced out of HSSO Manila, Philippines
• Increasing complexity. Turnover 20%, 3- 6-month lead time to achieve threshold competency for new hires.
• Manage transformation and growth.

Requirements

• Business Management is essential
• Higher qualifications in Commerce, Accounting, Financial Management is desirable
• Candidate will have extensive working experience in the securities industry, to include:
• Knowledge of clients and products across range of securities services
• Management position with exposure to business partners across multiple geographical locations
• Management position with exposure to remuneration, performance management, team building and staff development.
• Strong presentation skills, ability to communicate clearly, concisely and effectively in English, both oral and written
• Multi-cultural background or experience, ability to work across broad range of cultures in support of HSBC Group values and objectives
• Strong analytical skills, high attention to detail
• Strong planning and organisational skills, with a proven ability to prioritise competing demands and communicate this effectively
• Proven ability to execute and deliver change, within an operational context
• Effective leadership with requisite interpersonal skills necessary to direct and motivate a large team to achieve results
• Solution orientated; high energy characteristics necessary to support HSS business
• Excellent interpersonal skills with the ability to build and maintain global and regional relationships at all business levels
• Strong collaborative management skills with the various stakeholders
• Detailed knowledge of global market infrastructure.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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