Assistant Manager - RECONCILIATION PROD - MNL

HSBC; Quezon City; Hybrid; PHP 900,000 - 1,300,000; Full time

Job summary

HSBC Holdings plc in Manila is seeking an experienced Assistant Manager for Reconciliation Production to lead teams, drive reporting initiatives, and strengthen controls. The role is hybrid, based in Quezon City, NCR, Philippines, and involves collaboration across banking operations and CIB/HSS hubs.

Strong English, analytics, and leadership are essential. The role requires several years in banking operations, MI reporting, and process improvement, with a focus on deadlines, risk management, and

Qualifications

• A degree in Accounting/Finance/Management/Business Administration.
• Excellent knowledge of TLM Platforms is an advantage.
• 2-3 years in Corporate & Institutional Banking with MI reporting, change and admin work.
• At least 1 year in control-related functions.
• Knowledge of migration/on-boarding, UAT and process improvement preferred.
• Ability to manage relationships across multiple business lines and CIB/HSS hubs.
• Problem solving, clear requirements articulation and change implementation.
• Escalation ability with proactive follow-through.
• MS Office knowledge with strong numerical and analytical skills.
• Strong leadership, development of staff, and ability to work under tight timelines.
• Proficiency in English (written and spoken).

Responsibilities

• Lead innovation and change within teams and drive improvements in processes.
• Implement reporting tools and guidelines, escalate issues for resolution.
• Communicate and implement procedural changes and initiatives.
• Assist in contingency planning for teams and processes.
• Create design reporting templates and tools for operations.
• Support ad-hoc projects involving data collation, analysis, forecasting and budgeting.
• Mentor new entrants in the process.
• Identify and elevate problem situations to improve customer satisfaction and report MI.
• Establish cross-department relationships to ensure smooth operations.
• Build a strong control culture and develop teams to meet objectives.
• Maintain controls, comply with policies, and manage operational risk.
• Collaborate with CIB central team on reconciliations improvements and knowledge retention.

Skills

Leadership

Problem solving

MS Office

Analytical skills

Numerical skills

English fluency

Education

Accounting/Finance/Management/Business Administration degree

Tools

MS Office

Job description

Location: Quezon, National Capital Region (NCR), PH, 1101

Brand: HSBC

Area of Interest:

Role Workstyle: Hybrid Worker

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62

countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role ofAssistant Manager - RECONCILIATION PRODUCTION-MNL.

In this role, you will:

Impact on the Business

• To lead innovation and change within their respective teams and to inculcate a positive environment where team members feel encouraged to contribute and drive improvements within the process.
• To effectively manage the implementation of reporting tools and guidelines for all processes, identifying and escalating issues for resolution as appropriate.
• To fully communicate and implement procedural changes and initiatives.
• To assist in contingency planning for the teams and process.
• To create and design reporting templates and tools for operations.
• To provide support for any ad-hoc project to the Head of Operations and Operation teams for any work involving collation, analysis, forecasting and budgeting relating to Operational data.
• To guide new entrants of all levels in the process.

Customers / Stakeholders

• To proactively identify and elevate problem situations to provide customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence.
• To submit periodic MI’s and reports catering to customers’ needs.
• To establish good working relationships across departments.

Leadership & Teamwork

• To build a strong control culture to prevent any operational losses by establishing forums and methods to scrutinize exceptions/errors and to prevent potentially fraudulent situations through strong internal audit and staff feedback mechanisms.
• To motivate and develop teams and direct reports to meet business objectives.
• To create a robust team environment where skills, knowledge and best practices are openly shared to achieve individual, team and business goals.
• To provide development plans for staff and ensure regular touch bases to monitor progress.
• To proactively suggest and design improvements in process workflows.
• To assist in managing day-to-day operations and trains peers as needed.

Operational Effectiveness & Control

• To maintain and improve controls and implement process improvement initiatives.
• To understand and comply with all relevant policies and procedures issued by the Group and contained within the Group Standards Manual and relevant Functional Instruction Manuals, Desk Instruction Books / Manuals and Process Guides.
• To be aware of the Operational Risk scenarios associated with the role and to ensure that all actions take into account of the likelihood of operational risks occurring.
• To work closely with the CIB central team in rolling out improvement initiatives in the reconciliations process.
• To ensure ‘knowledge retention’ in the team by reinforcing risk and control concepts through continuous staff training and mentoring.

To be successful in this role, you should meet the following requirements:

Knowledge & Experience / Qualifications

• A degree in Accounting/Finance/Management/Business Administration.
• Excellent knowledge and understanding of the TLM Platforms an advantage.
• At least 2-3 years working experience in Corporate & Institutional Banking and experience in managing MI reporting analysis, change and administrative work.
• At least 1 year of working experience on control-related functions.
• Preferably with knowledge on the migration and on-boarding of process, UAT exercises and process improvement
• Abilty to manage good relationships across mutiple business lines and CIB/HSS Hubs
• Ability to solve problems, articulate requirements and implement changes.
• Escalation ability to recognize when a task should be escalated and following through to ensure management are aware
• Possess knowledge on MS Office with good numerical and analytical skills.
• Leadership skills, with ability to build rapport with and relate to and effectively develop a wide range of people.
• Ability to learn quickly and transfers knowledge appropriately, understand and interpret numeric data.
• Ability to speak and understand English fluently, writes business letters and reports, and has good conversational/ telephone skills.
• Good Management skills and initiate improvements.
• Able to work effectively under challenging environment with tight timelines.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.