Vice President - Asset Servicing

HSBC; Quezon City; Hybrid; PHP 1,800,000 - 3,200,000; Full time

Job summary

HSBC Holdings plc is seeking an experienced Vice President to lead Asset Servicing in a hybrid work environment in the NCR region. You will oversee Event Capture, Corporate Actions, Income and Middle Office, while coordinating with upstream and downstream functions to ensure accurate processing.

The role requires strong leadership, client-facing skills and a deep understanding of KPI/KRI measures. You will drive service quality, process improvements and escalation management across global teams,

Qualifications

• Ideally degree-educated in finance or related field.
• Experience in asset servicing or middle office roles.
• Ability to communicate effectively with clients and internal teams.
• Strong understanding of KPIs, KRIs and control frameworks.

Responsibilities

• Oversee asset servicing activities including event capture and corporate actions.
• Monitor KPIs and drive process improvements.
• Coordinate with offshore and onshore teams to ensure timely operations.
• Escalate critical issues and manage client inquiries.

Skills

Leadership

Client communication

Risk management

KPI reporting

SLA management

Education

Bachelor's degree in Finance/Business

Job description

Quezon, National Capital Region (NCR), PH, 1101

Brand: HSBC

Area of Interest:

Role Workstyle: Hybrid Worker

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Vice President – Asset Servicing.

The role will manage Asset Servicing activities covering Event Capture, Corporate Actions, Income, and Middle Office but will also require the ability to gain a broad understanding of all upstream and downstream activities such as: Cash Processing, Trade Processing, Accounting & Valuations, Settlements and Reconciliations.

Role Context

Client Service

• Through continuous improvement, ensure that we lead the market in the quality, accuracy and timeliness of all aspects of service delivered to our clients.
• Responsible for reviewing, monitoring and controlling service deliverables through active management of KRIs and other metrics available. Agreeing with relevant parties’ resolution and action plans to meet targets and identify improvement opportunities, resulting in improved operational productivity and better service delivery
• Pro-actively highlight exceptions to processes, such as failure to perform work eg. Reconciliations and Breaches.
• Provide functional and advanced technical expertise for functional area of ownership.
• Act as a focal point facilitating the escalation of critical business issues facing the Asset Servicing department. Act as an escalation contact for internal parties including local compliance and operational risk, as well as focal point for supporting Spoke locations, (ie UK, Dublin, Luxembourg).
• Provide assistance for business development opportunities, responding to IT requests, prospects and extension of client mandates.

People Management

• Develop our people through a strong focus on engagement, learning and proactive appraisal of performance.
• Create and maintain a high quality environment where attention to detail, accurate and timely reporting and constructive resolution of issues are common practice. Reinforce the policies and standards of HSBC as detailed in the Group Standards Manual and the Functional Instruction Manuals.

Change Management

• Deliver appropriate change in support of business growth, enhanced profitability, service excellence and efficiency. Work in conjunction with our Global Product Management function and clients to support the implementation of a range of process and systems based change. Providing SME support for project activities which may include review of requirements, functional specifications and providing testing support including test script production.
• Identify and facilitate the implementation of Process Improvement Opportunities.
• Systems development - assisting product and service delivery teams in defining requirements for test script update. Providing expertise to assist the GSC with system testing requirements
• Responsible for transformation stability - new process transformation and quality improvement working with Best practice and Transformation
• Ensure all service delivery output is completed to the agreed quality and timing targets, through the on-going review and monitoring of both KPI and MI from the GSC locations.
• Client Escalations - Escalation point for unresolved issues requiring technical expertise and historical knowledge.
• Client Operations Interaction & HSBC Navigation Ownership – End to end ownership to manage, respond and resolve client queries.
• Client Service / SLA Reviews (MI) – Functional ownership including representation at Service Review Meetings / Process Walkthroughs / SLA Reviews and Client Due Diligence.
• Incident Management and Ownership – Lead in incident ownership providing SME support through to closure, including interaction with MSS NFR Team and onwards to client.
• Operational facilitation and participation in any Change and remediation programs.
• Regular internal governance with all GSC teams to ensure strong connectivity and to ensure teams in GSC sites are close to client needs and nuances.

Requirements:

• Ideally educated to degree level.
• Managerial/supervisory experience.
• FSA Threshold competent.
• Knowledge of the securities industry.
• Thorough knowledge of Investment Administration and Middle Office functions.
• Ability to communicate effectively both in writing and verbally.
• Experience of dealing directly with external clients, brokers, fund managers and custodians.
• Ability to plan and organise workload to meet deadlines, taking into account relative priorities.
• Ability to build and maintain good working relationships with colleagues.
• Strong business sense and awareness of the key issues/risks within the Operations

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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