Assistant Manager - CLIENT MANAGEMENT

HSBC Holdings plc; Quezon City; Hybrid; PHP 900,000 - 1,300,000; Full time

Job summary

HSBC Holdings plc in the Philippines is seeking an Assistant Manager – Client Management to join the MSS unit in Quezon City. The role focuses on delivering premier client service in the custody and banking product lines and supporting the Account Manager with growth opportunities.

You'll work in a hybrid setup, respond to queries within SLA, collaborate with MSS Operations to improve service quality, and uphold HSBC's reputation for excellence through proactive risk management and

Qualifications

• Experience in Trade Settlements or Payments within securities.
• Strong knowledge of global custody and securities services.
• Experience in both client-facing and back-office roles.
• Excellent time management and prioritisation of tasks.
• Self-motivated, quick learner with proactive approach.

Responsibilities

• Respond to queries within the agreed SLA and log all queries on Qtrack.
• Develop understanding of HSBC clients and assist the Account Manager with growth opportunities.
• Collaborate with MSS Operations to enhance service quality.
• Ensure global custody maintains a premier quality reputation internally and externally.
• Drive customer-centric quality initiatives to increase service excellence.
• Be aware of controls framework and proactively reduce operational risk.

Skills

Trade settlements knowledge

Global custody knowledge

Client facing experience

Back-office experience

Team player

Negotiation skills

Time management

Rapid learning

Job description

Quezon, National Capital Region (NCR), PH, 1101

Brand: HSBC

Area of Interest:

Role Workstyle: Hybrid Worker

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Assistant Manager – CLIENT MANAGEMENT.

Client Service is a key differential feature within the highly competitive custody industry and it is therefore imperative that the highest levels of client service are delivered and maintained. Performance in this key area is reflected via internal and industry surveys and any perception of deterioration in client service will have a significant impact on both business retention and the ability to win new business.

Contribute to the establishment and maintenance of the MSS reputation for service excellence in the Custody and Banking product lines within MSS.

Contribute to the profitability and growth of the MSS client base by delivering an excellent client service experience and striving to enhance existing institutional relationships through improved service and developing a service model and reputation that attracts new clients.

• Provide response to queries within agreed SLA, ensuring all queries are logged onto Qtrack
• Develop a comprehensive understanding of HSS’ clients and to assist the Account Manager in identifying business development and growth opportunities
• Working with MSS Operations to enhance service quality
• Ensure that global custody develops and consistently maintains a premier quality reputation internally and externally in respect of all Client Service functions, progress to be measured through industry sources and surveys
• Drive rigorous customer centric quality initiatives to increase Quality awareness in the team.
• To be fully aware of the controls framework and take a pro-active approach to reduce operational risk

Requirements

• Possess Trade Settlements, Asset Serving or Payments background and knowledge - Securities experience and familiar with the processing environment.
• Excellent knowledge of global custody and securities services industry
• Experience in both client facing and back office roles
• Team player with good influencing and negotiating skills
• Ability to apply innovative solutions to resolving client demands
• Excellent time management and prioritisation of work tasks
• Self-motivated, enthusiastic and proven rapid learning capabilities

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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