Technical Support Technician II

All Visual & Lights Systems, Corp.; Cebu City; On-site; PHP 240,000 - 360,000; Full time

Job summary

All Visual & Lights Systems, Corp. in the Philippines is seeking a Technical Support Technician II to diagnose, repair, test, and maintain AV equipment across client projects.

The role covers in-house workshop work and on-site service, including warranty repairs and refurbishment. Candidates should have a technical diploma or associate degree in Electronics or AV Technology, at least 1 year hands-on AV repair experience, and the ability to read schematics and service manuals.

Qualifications

• Diploma or equivalent in Electronics/AV Technology.
• Minimum 1 year hands-on AV repair experience.
• Strong knowledge of AV systems, signal flow.
• Ability to read schematics and service manuals.
• Willingness to work at multiple client sites.

Responsibilities

• Diagnose, troubleshoot, and repair AV equipment including LED walls, displays, projectors, amplifiers, speakers, and control processors.
• Perform component-level and board-level repairs, including soldering and firmware updates where applicable.
• Conduct post-repair testing, calibration, and quality checks to ensure standards are met.
• Document repair activities via service reports, repair logs, and warranty documentation.
• Perform preventive maintenance to minimize downtime and extend equipment lifecycle.
• Provide technical guidance to field technicians and installation teams.
• Adhere to safety procedures, ESD protocols, and quality standards.

Skills

AV technology

Electronics repair

Schematic reading

Testing/calibration

Documentation

On-site service

Education

Technical diploma/associate degree in Electronics or AV Technology

Tools

Soldering equipment

Multimeter

Oscilloscope

Job description

Job Summary

Technical Support Technician II is responsible for the accurate diagnosis, repair, testing,
and preventive maintenance of audio-visual equipment to ensure optimal functionality,
safety, and reliability. The role supports both in-house workshop operations and on-site
service requirements, including warranty repairs, refurbishment, and technical quality
assurance for deployed AV systems across multiple client projects.
Duties include but are not limited to the following:

Key Responsibilities

• Diagnose, troubleshoot, and repair faulty AV equipment such as LED walls and modules,
• displays, projectors, amplifiers, speakers, mixers, microphones, control processors, and signal distribution devices.
• Perform component-level and unit-level repairs including soldering, board-level replacement, wiring corrections, and firmware updates where applicable.
• Conduct post-repair testing, calibration, and quality assurance checks to ensure equipment meets operational and manufacturer standards.
• Accurately document repair activities through service reports, repair logs, testing records, and warranty documentation.
• Perform scheduled preventive maintenance to minimize equipment downtime and extend product lifecycle.
• Provide technical support and repair guidance to field technicians and installation teams.
• Comply with safety procedures, ESD protocols, and company quality standards at all times.
  

Qualifications

• Technical diploma, vocational training, or associate degree in Electronics, AV Technology, Electrical Engineering, or a related field.
• At least 1 year of hands‑on experience in AV equipment repair, electronics servicing, or related technical repair work.
• Strong technical knowledge in AV systems, electronics troubleshooting, and signal flow.
• Ability to read and interpret schematics, wiring diagrams, service manuals, and technical bulletins.
• Willingness to be assigned to different clients and project sites.
  

Qualifications

• Ability to lift and carry AV equipment and components within safety limits.
• Willingness to work in workshop, warehouse, and on-site client environments.
• Good communication and customer service skills.
• Ability to work independently and collaboratively in a team-oriented environment.