Automotive Service Operations Lead

Lausgroup; Subic; On-site; PHP 600,000 - 800,000; Full time

Job summary

LausGroup in the Philippines seeks a Service Manager to oversee the service department, directing technicians, ensuring vehicles are fixed right the first time, and meeting customer satisfaction targets. You will coach staff, manage inventory, and coordinate across departments to optimize service processes.

Ideal candidates have automotive industry experience, TESDA NC II certification, and a valid driver’s license, with strong MS Office skills and attention to safety and quality in a fast-paced

Qualifications

• With relevant work experience in Automotive Industry.
• Possesses TESDA NC II in Automotive Servicing.
• Has a valid non-professional driver’s license.
• Proficient in MS Office and computer usage.

Responsibilities

• Assigns jobs to technicians and explains the work required.
• Supervises technicians to ensure customer needs are met and repairs are correct the first time.
• Coaches and trains technicians.
• Plans and manages inventory, supplies, and equipment; oversees shop safety and cleanup.
• Analyzes productivity and efficiency of technicians.
• Prepares daily productivity and efficiency reports for the Service Manager.
• Monitors workflow in service department and intervenes to ensure completion.
• Monitors workshop loading and work in progress.
• Provides technical information and assists technicians with difficult diagnoses.
• Test drives vehicles and conducts quality checks on repairs.

Skills

Automotive industry experience

Valid non-professional driver'slicense

MS Office proficiency

Education

TESDA NC II in Automotive Servicing

Tools

MS Office

Job description

LausGroup in the Philippines seeks a Service Manager to oversee the service department, directing technicians, ensuring vehicles are fixed right the first time, and meeting customer satisfaction targets. You will coach staff, manage inventory, and coordinate across departments to optimize service processes.

Ideal candidates have automotive industry experience, TESDA NC II certification, and a valid driver’s license, with strong MS Office skills and attention to safety and quality in a fast-paced