Automotive Service Booking Specialist

Satellite Office; Taguig; On-site; PHP 2,464,000 - 3,360,000; Full time

Job summary

Westside Auto Service in Australia seeks a confident customer service agent to handle inbound service calls and leads, converting them into booked appointments. You will manage pricing and availability details and coordinate with the service team to align bookings with technician availability.

The role emphasizes a single KPI: booking conversion, with full training provided. Expect weekday hours and exposure to international (Australian) customer service in a dynamic automotive setting.

Qualifications

• Excellent English communication, spoken and written.
• Experience handling high call volumes in a customer-facing role.
• Sales or conversion mindset: turning inquiries into bookings.
• Strong attention to detail and record-keeping.

Responsibilities

• Answer inbound service calls (about 80 calls per day).
• Convert enquiries into bookings by following up leads.
• Make proactive outbound calls to confirm/reschedule/rebook customers.
• Create bookings and repair orders in the dealership management system.
• Keep accurate records of customer interactions and lead outcomes.
• Coordinate with the service team to match bookings with technician availability.
• Share insights on booking trends with management.

Skills

English communication

High call volume

Sales mindset

Record-keeping

Australian hours

Tools

CRM software

DMS/CRM platform

Job description

Westside Auto Service in Australia seeks a confident customer service agent to handle inbound service calls and leads, converting them into booked appointments. You will manage pricing and availability details and coordinate with the service team to align bookings with technician availability.

The role emphasizes a single KPI: booking conversion, with full training provided. Expect weekday hours and exposure to international (Australian) customer service in a dynamic automotive setting.