Customer Service Representative Automotive Service Appointments

Satellite Office; Taguig; A distancia; PHP 360.000 - 600.000; Jornada completa

Descripción de la vacante

Satellite Office is seeking a confident, friendly voice to join an Australian automotive dealership’s service team as the first contact for customers. You’ll manage inbound service calls and leads, then follow up to turn enquiries into confirmed appointments, with booking conversion as the sole KPI.

No mechanic knowledge needed; full training on the booking system is provided. You’ll keep accurate records, coordinate with the service team to match technician availability, and gain exposure to

Formación

• Excellent English communication, spoken and written.
• Experience handling high call volumes in a customer-facing role.
• A sales or conversion mindset: turning inquiries into bookings.
• Strong attention to detail and record-keeping.
• Availability for Mon–Fri, Australian business hours (no overtime, no weekends).

Responsabilidades

• Answer inbound service calls and provide clear information on services, availability and pricing.
• Convert enquiries into bookings by following up leads from website, CRM and campaigns.
• Make proactive outbound calls to confirm, reschedule or rebook customers.
• Reconnect with customers whose parts arrived or who missed appointments.
• Create bookings and repair orders in the dealership management system.
• Keep accurate records of customer interactions and lead outcomes.
• Coordinate with the service team so bookings match technician availability.
• Share insights on booking trends and customer feedback with management.

Conocimientos

Excellent English

High call volume

Sales mindset

Detail oriented

Australian hours

Descripción del empleo

Turn every call into a booked service. If you’re a confident, friendly voice who loves helping people and hitting goals, this is a role where your conversations directly drive results.

About the Role

You’ll join the service department of an established Australian automotive dealership as the first point of contact for customers. You’ll manage inbound service calls and leads, then follow up to turn enquiries into confirmed appointments. Your success is measured by one clear metric: booking conversion.

What You’ll Do

• Answer inbound service calls (about 80 calls a day across inbound and outbound), giving clear information on services, availability and pricing

• Convert enquiries into bookings by following up leads from the website, CRM and marketing campaigns

• Make proactive outbound calls to confirm, reschedule or rebook customers. This is not cold calling.

• Reconnect with customers whose parts have arrived, who missed appointments, or who have outstanding recommendations

• Create bookings and repair orders in the dealership management system (training provided)

• Keep accurate records of customer interactions and lead outcomes

• Coordinate with the service team so bookings match technician availability

• Share insights on booking trends and customer feedback with management

What You’ll Bring

• Excellent English communication, spoken and written

• Experience handling high call volumes in a customer-facing role

• A sales or conversion mindset: you enjoy turning “just asking” into “booked in”

• Strong attention to detail and record-keeping

• Availability for Mon–Fri, Australian business hours (no overtime, no weekends)

Nice to Have

• Background in automotive, dealership or service-booking environments

• Experience with Australian customers or a DMS/CRM platform

No mechanic knowledge needed, and full training on the booking system is provided.

What’s In It For You

• Stable, full-time, weekday-only schedule with no weekend or overtime work

• Clear expectations: one main KPI, with a defined escalation point when you need support

• Hands-on training in the system

• Direct exposure to international (Australian) customer service

• Real opportunity to build skills in automotive customer operations