Automotive Service Advisor & Insurance Claims Liaison

Suzuki Auto La Union - Service Department; San Fernando; On-site; PHP 223,000 - 357,000; Full time

Job summary

Suzuki Auto La Union - Service Department is seeking a diligent professional to manage insurance claim processes and service appointments. You will review claim documents, capture required evidence, and prepare detailed estimates to support repairs.

The role requires automotive knowledge, strong communication, and the ability to coordinate with insurance companies for approvals and additional work requests. Leadership and reliability are valued traits.

Qualifications

• Must have automotive/insurance claim knowledge.
• Strong communication and analytical skills.
• Computer literacy required.
• Must be able to drive any vehicle.

Responsibilities

• Greet customers and schedule service appointments.
• Evaluate insurance claim documents for validity.
• Capture photos and stencils as required by insurers.
• Prepare comprehensive estimates based on reports or MARF.
• Coordinate with Parts for quotations and sign documents to avoid delays.
• Monitor LOA approvals and adjust as needed.
• Prepare RO and PO according to work scope.
• Provide updates with photos to customers.
• Coordinate with insurers on additional work requests.
• Submit reports to Management.
• Demonstrate leadership, honesty, and a firm but fair attitude.

Skills

Insurance claims processing

Automotive knowledge

Customer service oriented

Analytical thinking

Communication skills

Computer literacy

Driver’s license / able to drive any {

Education

Graduate of Automotive course/Mechanical Engineering

Job description

Suzuki Auto La Union - Service Department is seeking a diligent professional to manage insurance claim processes and service appointments. You will review claim documents, capture required evidence, and prepare detailed estimates to support repairs.

The role requires automotive knowledge, strong communication, and the ability to coordinate with insurance companies for approvals and additional work requests. Leadership and reliability are valued traits.