Automotive Recall Support Specialist (Outbound)

TTEC; Cainta; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Competitive compensation

Incentives

Wellness programs

Job summary

Percepta is seeking a Customer Care Outbound Agent in Cainta, Philippines. You will contact consumers about recalls, help schedule repairs, and provide a high level of service across channels.

The role emphasizes professional communication, problem-solving, and coordination with dealerships. Requirements include a high school diploma and 6 months of customer service experience; familiarity with phone and chat support and CRM software is preferred.

Qualifications

• High school diploma is required.
• 6 months customer service experience preferred.
• Experience with phone and chat support is preferred.
• Experience with CRM software is preferred.
• Interest in technology is a plus.

Responsibilities

• Contact consumers to provide information about recalls and schedule repairs.
• Handle customer inquiries with priority, speed, and accuracy.
• Identify affected vehicles using geographic criteria.
• Maintain professional written and verbal responses.
• Log all customer contacts for accurate history.
• Escalate where necessary and support dealership communications.
• Attend team meetings and training sessions.

Skills

Adaptability

Communication

Problem solving

Teamwork

Customer service

Education

High school diploma

Tools

CRM software

Job description

Percepta is seeking a Customer Care Outbound Agent in Cainta, Philippines. You will contact consumers about recalls, help schedule repairs, and provide a high level of service across channels.

The role emphasizes professional communication, problem-solving, and coordination with dealerships. Requirements include a high school diploma and 6 months of customer service experience; familiarity with phone and chat support and CRM software is preferred.