Automation Engineer, Risk and Compliance Operations

Ubiquity; Taguig; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Ubiquity is seeking an Automation Engineer, Risk and Compliance Operations, to map workflows end-to-end and translate them into automated processes. You will partner with teams and vendors, build and test automations, and ensure governance with audit-ready controls.

You will define metrics, run pilots, and hand off production automations with runbooks and monitoring, while supporting rollout across clients.

Qualifications

• 3 to 5 years in automation, process engineering, or technical operations.
• Hands-on experience with workflow or agent automation tools (RPA, low-code, or LLM-based agents).
• Working knowledge of risk, fraud, or compliance operations.
• Comfort with APIs, JSON, and basic scripting, including reviewing AI-generated code.
• Clear communication across frontline operations and technical audiences.

Responsibilities

• Shadow agents and team leads to map workflows end to end, including exceptions and workarounds.
• Capture how work is actually done and turn it into process documentation for automation builds.
• Partner with internal teams and external partners on builds and ownership.
• Build, test, and maintain automations, integrating with client systems via API or UI.
• Define success metrics for each automation and run pilots to measure results.
• Design human-in-the-loop checkpoints and audit trails for compliance.
• Hand off production automations with documentation and monitoring; escalate defects.
• Collaborate with the AI Deployment Lead on rollout and reuse of automations.

Skills

RPA

Low-code

LLM-based agents

Risk & compliance

Tools

APIs

JSON

Scripting

Job description

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As an Automation Engineer, Risk and Compliance Operations you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

Ubiquity Global Services runs risk, fraud, and compliance-related operations for fintech and financial services clients. This role works alongside the agents and team leads doing that work, finds where AI-driven automation can remove manual effort, and builds those automations. You will work with technology partners and internal teams at first, then take on more ownership of builds over time.

What You’ll Do:

• Shadow agents and team leads to map workflows end to end, including exceptions and workarounds, and identify high-value automation candidates
• Capture how work is actually done and turn it into clear process documentation to guide automation builds
• Partner with internal teams and external partners on builds, taking on more ownership over time
• Build, test, and maintain automations, integrating with client systems through API or UI-level automation
• Define success metrics for each automation and run pilots to measure results
• Design human-in-the-loop checkpoints, exception handling, and audit trails so automations meet client and compliance standards
• Hand off production automations to operations with documentation, runbooks, and monitoring in place, and remain the escalation point for defects and design changes
• Work with the AI Deployment Lead on rollout and reuse of proven automations across clients, and give feedback on tool gaps to partners and R&D

What We’re Looking For:

• 3 to 5 years in automation, process engineering, or technical operations, ideally in financial services, fintech, or BPO
• Hands-on experience with workflow or agent automation tools (RPA, low-code, or LLM-based agents)
• Working knowledge of risk, fraud, or compliance operations
• Comfort with APIs, JSON, and basic scripting, including the ability to direct, review, and test AI-generated code
• Clear communication across frontline operations and technical audiences, with overlap with US business hours
• Strong judgment about risk, including knowing when not to automate

Preferred

• Experience with prompt design, LLM evaluation, or agent testing
• Familiarity with SOC 2, PCI DSS, or similar control frameworks
• Background in QA or audit programs

Success in the First 12 Months

• 3 to 5 automations in production across at least two clients
• Documented, measurable efficiency gains for each automation
• A repeatable process for moving an automation idea from intake to production