Automation Engineer, Risk and Compliance Operations

Ubiquity; Murcia; On-site; PHP 420,000 - 650,000; Full time

Job summary

Ubiquity is seeking an Automation Engineer for Risk and Compliance Operations. You’ll map workflows, document processes, and build automations that connect with client systems via API or UI automation.

With 3–5 years in automation or technical ops, you’ll partner across teams, design checks for compliance, and pilot solutions to quantify efficiency gains. You’ll help scale repeatable processes and contribute to a fast-paced, fintech-focused environment.

Qualifications

• 3 to 5 years in automation, process engineering, or technical operations.
• Hands-on with workflow or agent automation tools (RPA, low-code, or LLM-based).
• Working knowledge of risk, fraud, or compliance operations.
• Comfort with APIs, JSON, and basic scripting, including testing AI-generated code.
• Clear communication across frontline operations and technical audiences.
• Overlap with US business hours.

Responsibilities

• Shadow agents and team leads to map end-to-end workflows and identify high-value automation candidates.
• Capture how work is done and turn it into clear process documentation for automation builds.
• Partner with internal teams and external partners on builds, taking on more ownership over time.
• Build, test, and maintain automations, integrating with client systems via API or UI automation.
• Define success metrics for each automation and run pilots to measure results.
• Design human-in-the-loop checkpoints, exception handling and audit trails for compliance.
• Hand off production automations with docs and monitoring, serving as escalation contact for defects.
• Collaborate with AI Deployment Lead to reuse automations across clients and provide tool feedback.

Skills

RPA

Low-code

LLM-based agents

Tools

APIs

JSON

Job description

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As aAutomation Engineer, Risk and Compliance Operationsyou’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

Ubiquity Global Services runs risk, fraud, and compliance-related operations for fintech and financial services clients. This role works alongside the agents and team leads doing that work, finds where AI-driven automation can remove manual effort, and builds those automations.You will work with technology partners and internal teams at first, then take on more ownership of builds over time.

What You’ll Do:

• Shadow agents and team leads to map workflows end to end, including exceptions and workarounds, and identify high-value automation candidates

• Capture how work is actually done and turn it into clear process documentation to guide automation builds

• Partner with internal teams and external partners on builds, taking on more ownership over time

• Build, test, and maintain automations, integrating with client systems through API or UI-level automation

• Define success metrics for each automation and run pilots to measure results

• Design human-in-the-loop checkpoints, exception handling, and audit trails so automations meet client and compliance standards

• Hand off production automations to operations with documentation, runbooks, and monitoring in place, and remain the escalation point for defects and design changes

• Work with the AI Deployment Lead on rollout and reuse of proven automations across clients, and give feedback on tool gaps to partners and R&D

What We’re Looking For:

• 3 to 5 years in automation, process engineering, or technical operations, ideally in financial services, fintech, or BPO

• Hands-on experience with workflow or agent automation tools (RPA, low-code, or LLM-based agents)

• Working knowledge of risk, fraud, or compliance operations

• Comfort with APIs, JSON, and basic scripting, including the ability to direct, review, and test AI-generated code

• Clear communication across frontline operations and technical audiences, with overlap with US business hours

• Strong judgment about risk, including knowing when not to automate

Preferred

• Experience with prompt design, LLM evaluation, or agent testing

• Familiarity with SOC 2, PCI DSS, or similar control frameworks

• Background in QA or audit programs

Success in the First 12 Months

• 3 to 5 automations in production across at least two clients

• Documented, measurable efficiency gains for each automation

• A repeatable process for moving an automation idea from intake to production

Why Join Us?

Head: Access to career development programs that help you grow professionally and personally.

Heart:Be part of a people-first culture that values your contributions and supports your aspirations.

Hustle: Thrive in a dynamic, fast-paced environment where your hard work and dedication are celebrated.

At Ubiquity, we’re more than a workplace—we’re a community that’s invested in your success. If you’re ready to make an impact and grow with us,