Automation Engineer, Risk and Compliance Operations

Tap Growth ai; Iligan; On-site; PHP 600,000 - 900,000; Full time

Job summary

Ubiquity Global Services in the Philippines is seeking an Automation Engineer, Risk and Compliance Operations to map end-to-end workflows, build automations, and collaborate with internal teams and clients. You’ll focus on reducing manual work through AI-driven solutions while maintaining governance.

The role emphasizes hands-on development, testing, and production handoff with clear documentation, runbooks, and monitoring.

Qualifications

• 3 to 5 years in automation, process engineering, or technical operations.
• Hands-on with workflow automation tools and API integration.
• Knowledge of risk, fraud, or compliance operations.

Responsibilities

• Shadow agents and team leads to map workflows end to end, including exceptions and workarounds, and identify high-value automation candidates
• Capture how work is actually done and turn it into clear process documentation to guide automation builds
• Partner with internal teams and external partners on builds, taking on more ownership over time
• Build, test, and maintain automations, integrating with client systems through API or UI-level automation
• Define success metrics for each automation and run pilots to measure results
• Design human-in-the-loop checkpoints, exception handling, and audit trails so automations meet client and compliance standards
• Hand off production automations to operations with documentation, runbooks, and monitoring in place, and remain the escalation point for defects and design changes

Skills

Automation experience

APIs & scripting

Communication skills

Risk awareness

Stakeholder collaboration

Tools

RPA tools

Low-code platforms

LLM-based agents

Job description

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As a Automation Engineer, Risk and Compliance Operations you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

Ubiquity Global Services runs risk, fraud, and compliance-related operations for fintech and financial services clients. This role works alongside the agents and team leads doing that work, finds where AI-driven automation can remove manual effort, and builds those automations. You will work with technology partners and internal teams at first, then take on more ownership of builds over time.

What You’ll Do:

• Shadow agents and team leads to map workflows end to end, including exceptions and workarounds, and identify high-value automation candidates

• Capture how work is actually done and turn it into clear process documentation to guide automation builds

• Partner with internal teams and external partners on builds, taking on more ownership over time

• Build, test, and maintain automations, integrating with client systems through API or UI-level automation

• Define success metrics for each automation and run pilots to measure results

• Design human-in-the-loop checkpoints, exception handling, and audit trails so automations meet client and compliance standards

• Hand off production automations to operations with documentation, runbooks, and monitoring in place, and remain the escalation point for defects and design changes

• Work with the AI Deployment Lead on rollout and reuse of proven automations across clients, and give feedback on tool gaps to partners and R&D

What We’re Looking For:

• 3 to 5 years in automation, process engineering, or technical operations, ideally in financial services, fintech, or BPO

• Hands‑on experience with workflow or agent automation tools (RPA, low‑code, or LLM‑based agents)

• Working knowledge of risk, fraud, or compliance operations

• Comfort with APIs, JSON, and basic scripting, including the ability to direct, review, and test AI‑generated code

• Clear communication across frontline operations and technical audiences, with overlap with US business hours

• Strong judgment about risk, including knowing when not to automate

Preferred

• Experience with prompt design, LLM evaluation, or agent testing

• Familiarity with SOC 2, PCI DSS, or similar control frameworks

• Background in QA or audit programs

Success in the First 12 Months

• 3 to 5 automations in production across at least two clients

• Documented, measurable efficiency gains for each automation

• A repeatable process for moving an automation idea from intake to production

Why Join Us?

Head: Access to career development programs that help you grow professionally and personally.

Heart: Be part of a people‑first culture that values your contributions and supports your aspirations.

Hustle: Thrive in a dynamic, fast‑paced environment where your hard work and dedication are celebrated.

At Ubiquity, we’re more than a workplace—we’re a community that’s invested in your success. If you’re ready to make an impact and grow with us,