Automation & AI Process Improvement Associate I

JPMorgan Chase & Co.; Taguig; On-site; PHP 3,781,000 - 5,671,000; Full time

Job summary

JPMorganChase, a leading financial institution, seeks an Automation and Generative AI Analyst to translate business needs into practical automation and AI solutions that reduce friction and improve outcomes. You will partner with stakeholders, prototype rapidly, and support scalable, sustainable improvements across day-to-day workflows.

You will help standardize documentation and measurement, ensuring that changes deliver measurable value while maintaining controls and usability across teams.

Qualifications

• 1 year of relevant experience in process improvement, business analysis, automation, or a related role.
• Bachelor's degree (or equivalent practical experience).
• Experience translating workflows into clear requirements and designing automation solutions.
• Experience creating and iterating prompts and generative AI workflows (chatbots or summarization).
• Basic scripting ability to support automation, testing, or prototyping (Python, JavaScript).
• Strong communication skills and change management mindset.

Responsibilities

• Map current-state processes and identify friction, risk, and rework.
• Define future-state workflows, success measures, and clear requirements with stakeholders.
• Design and prototype automation solutions (workflow, tooling, orchestration) to reduce manual effort and cycle time.
• Create and iterate generative AI use cases (chatbots, summarization, agent workflows) with usability and controls.
• Write prompts, playbooks, and guardrails to support high-quality outcomes.
• Partner with engineering and platform teams to implement, test, and release production-ready solutions.
• Conduct user testing, triage issues, and iterate based on feedback and performance results.
• Document process changes, solution designs, and operating procedures to support scale.
• Support change management through training and stakeholder readiness.
• Monitor solution performance and drive remediation and continuous improvement.

Skills

Automation

Generative AI

Process improvement

Business analysis

Scripting

Stakeholder communication

Change management

Cross-functional collaboration

Education

Bachelor's degree or equivalent practical experience

Tools

Python

JavaScript

Job description

JPMorganChase, a leading financial institution, seeks an Automation and Generative AI Analyst to translate business needs into practical automation and AI solutions that reduce friction and improve outcomes. You will partner with stakeholders, prototype rapidly, and support scalable, sustainable improvements across day-to-day workflows.

You will help standardize documentation and measurement, ensuring that changes deliver measurable value while maintaining controls and usability across teams.