Process Improvement Associate I

JPMorgan Chase & Co.; Taguig; On-site; PHP 3,781,000 - 5,671,000; Full time

Job summary

JPMorganChase, a leading financial institution, seeks an Automation and Generative AI Analyst to translate business needs into practical automation and AI solutions that reduce friction and improve outcomes. You will partner with stakeholders, prototype rapidly, and support scalable, sustainable improvements across day-to-day workflows.

You will help standardize documentation and measurement, ensuring that changes deliver measurable value while maintaining controls and usability across teams.

Qualifications

• 1 year of relevant experience in process improvement, business analysis, automation, or a related role.
• Bachelor's degree (or equivalent practical experience).
• Experience translating workflows into clear requirements and designing automation solutions.
• Experience creating and iterating prompts and generative AI workflows (chatbots or summarization).
• Basic scripting ability to support automation, testing, or prototyping (Python, JavaScript).
• Strong communication skills and change management mindset.

Responsibilities

• Map current-state processes and identify friction, risk, and rework.
• Define future-state workflows, success measures, and clear requirements with stakeholders.
• Design and prototype automation solutions (workflow, tooling, orchestration) to reduce manual effort and cycle time.
• Create and iterate generative AI use cases (chatbots, summarization, agent workflows) with usability and controls.
• Write prompts, playbooks, and guardrails to support high-quality outcomes.
• Partner with engineering and platform teams to implement, test, and release production-ready solutions.
• Conduct user testing, triage issues, and iterate based on feedback and performance results.
• Document process changes, solution designs, and operating procedures to support scale.
• Support change management through training and stakeholder readiness.
• Monitor solution performance and drive remediation and continuous improvement.

Skills

Automation

Generative AI

Process improvement

Business analysis

Scripting

Stakeholder communication

Change management

Cross-functional collaboration

Education

Bachelor's degree or equivalent practical experience

Tools

Python

JavaScript

Job description

Job Description

Simplify complex work and help teams move faster with practical automation and generative artificial intelligence solutions. You will turn real operational pain points into tools and workflows that reduce manual effort and improve reliability. You will be supported by a collaborative team that values curiosity, disciplined execution, and continuous improvement.

Job Description

Simplify complex work and help teams move faster with practical automation and generative artificial intelligence solutions. You will turn real operational pain points into tools and workflows that reduce manual effort and improve reliability. You will be supported by a collaborative team that values curiosity, disciplined execution, and continuous improvement.

As an Automation and generative artificial intelligence analyst in Automation Services and Governance, you will translate business needs into practical automation and generative artificial intelligence solutions that improve outcomes and reduce operational friction. You will partner with stakeholders to define what success looks like, prototype quickly, and support delivery into day-to-day workflows. You will help standardize how work is documented and measured so improvements are scalable and sustainable.

Job responsibilities

• Map current-state processes and identify root causes of friction, risk, and rework
• Define future-state workflows, success measures, and clear requirements with stakeholders
• Design and prototype automation solutions (workflow, tooling, orchestration) to reduce manual effort and cycle time
• Create and iterate generative artificial intelligence use cases (chatbots, summarization, and agent workflows) with a focus on usability and controls
• Write clear prompts, playbooks, and guardrails to support consistent, high-quality outcomes
• Partner with engineering and platform teams to implement, test, and release production-ready solutions
• Conduct user testing, triage issues, and iterate based on feedback and performance results
• Document process changes, solution designs, and operating procedures to support scale and continuity
• Support change management through training, communications, and stakeholder readiness
• Monitor solution performance and operational health, identify issues early, and drive remediation
• Contribute to continuous improvement practices that raise quality, consistency, and delivery speed

Required Qualifications, Capabilities And Skills

• 1 year of relevant experience in process improvement, business analysis, automation, or a related role
• Bachelor's degree (or equivalent practical experience)
• Experience with process mapping and translating workflows into clear requirements
• Demonstrated ability to design automation solutions (workflow, tooling, or orchestration)
• Experience creating and iterating prompts and generative artificial intelligence workflows (for example, chatbots or summarization)
• Basic scripting ability to support automation, testing, or prototyping (for example, Python, JavaScript, or similar)
• Strong communication skills, including the ability to explain trade-offs and influence non-technical stakeholders
• Change management mindset with the ability to drive adoption through training, documentation, and feedback loops
• Strong attention to detail, ownership mindset, and comfort working in a fast-paced environment
• Ability to collaborate effectively across teams and incorporate feedback

Preferred Qualifications, Capabilities And Skills

• Experience delivering workflow automation using common orchestration or automation platforms
• Familiarity with solution testing practices (test cases, user acceptance testing, and release readiness)
• Experience operating in a regulated or controlled environment, including documentation and control discipline
• Exposure to basic software development practices (version control, issue tracking, and structured documentation)

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.