Auto Loan Booking & Customer Care Specialist

Bank of the Philippine Islands (BPI); Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

Bank of the Philippine Islands (BPI) is seeking a Sales Support Associate in Makati City. The role focuses on receiving, reviewing, and validating loan documents to ensure timely booking and issuance of the Authority to Deliver, supporting smooth turnover of accounts to Loan Services.

Responsibilities include monitoring pending requirements, preparing reports, and handling post-booking tasks like mortgage registration and document regularization, while ensuring compliance through trainings and

Qualifications

• Entry level role with basic knowledge of BOI products and services.
• Bachelor’s degree in business or marketing preferred.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office with data management experience.

Responsibilities

• Receive and review loan documents for booking and Authority to Deliver.
• Monitor pending requirements and prepare reports for turnover to Loan Services.
• Process mortgage registration and encumbrance with service providers.
• Ensure compliance by completing trainings and mandatory requirements.
• Respond to inquiries as Customer Care Assistant.

Skills

Analytical skills

Communication skills

Customer service

Interpersonal skills

Time management

Adaptability

Microsoft Office

Documentation & reporting

Education

Bachelor’s Degree (Business/Marketing)

Tools

Microsoft Office

Job description

Bank of the Philippine Islands (BPI) is seeking a Sales Support Associate in Makati City. The role focuses on receiving, reviewing, and validating loan documents to ensure timely booking and issuance of the Authority to Deliver, supporting smooth turnover of accounts to Loan Services.

Responsibilities include monitoring pending requirements, preparing reports, and handling post-booking tasks like mortgage registration and document regularization, while ensuring compliance through trainings and