Australian Loan Processor (With Experience In Mycrm)

D2B; Philippines; Remote; PHP 725,000 - 949,000; Full time

Job summary

D2B is seeking an Australian Loan Processor with experience in myCRM to join our remote team. You will execute loan structures from data entry to unconditional approval with high accuracy, aligned to Australian hours.

The role focuses on processing simple residential files and collaborating with the Credit Specialist. Candidates should have 1-2 years in Australian mortgage processing, mastery of ApplyOnline and MyCRM, and strong English communication.

Qualifications

• Minimum 1-2 years experience as a loan processor for an Australian mortgage brokerage.
• Proficient in ApplyOnline, MyCRM and lender portals.
• Strong written and verbal English communication.

Responsibilities

• Process end-to-end loan applications with zero errors via ApplyOnline and lender portals.
• Independently handle simple residential files from start to finish.
• Collaborate with the Credit Specialist on complex files and manage MIRs.
• Liaise with lenders to push files to approval and communicate with clients during processing.
• Assist in documenting workflows and templates to scale operations.

Skills

English communication

Attention to detail

High-volume pipeline management

Tools

ApplyOnline

MyCRM

Lender portals

Job description

Australian Loan Processor (with experience in myCRM)

Company: D2b Job Type: Full Time Philippines

Job Description - Australian Loan Processor (with experience in myCRM)

Description

Position: Loan Processor

Salary: PHP 65,000 - 85,000 per month

Working Hours & Conditions: Aligned with Australian hours; full-time (remote)

OVERVIEW:

To serve as the high-speed "Engine Room" of the brokerage. You will be responsible for taking the loan structures designed by the Credit Specialist and executing them with 100% accuracy from data entry through to unconditional approval.

RESPONSIBILITIES

• Submission Excellence: Execute end-to-end applications via ApplyOnline and various lender portals (Big 4, Macquarie, etc.) with zero errors.
• The "Express" Lane: Independently manage simple residential files (PAYG, Refinance, First Home Buyers) from start to finish.
• Technical Support: Collaborate with the Credit Specialist on complex files; you will handle document verification, data entry, and MIR (Missing Information Request) management for these deals.
• Lender & Client Liaison: Act as the primary point of contact for lenders to push files through to approval. Communicate with clients during the "processing phase" to ensure a 5-star experience.
• Process Documentation: Assist the Principal in building and maintaining a permanent Operations Manual by documenting workflows and creating templates as the business scales.

Requirements

QUALIFICATIONS:

• Minimum 1-2 years experience as a Loan Processor for an Australian Mortgage Brokerage.
• Software Mastery: Experienced in ApplyOnline, MyCRM, and lender portals.
• Policy Intuition: A strong understanding of standard lender requirements (e.g., identity verification, payslip analysis, and living expense categories).
• Communication: Exceptional written and verbal English. You must be comfortable explaining "next steps" to Australian clients.
• Pace: Demonstrated ability to manage a high-volume pipeline (e.g., $3M+ per month) without sacrificing quality.