Audio Tech Support Engineer I — Sibelius Specialist

Philippines (PHC1) Avid Philippines; Manila; Hybrid; PHP 300,000 - 540,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Avid in Manila is seeking a Technical Support Engineer I for Audio with Sibelius expertise. You will provide technical support to users from enthusiasts to professionals, handling cases via web submissions and phone while meeting service level agreements.

Ideal candidates are fluent in English, comfortable with customer interactions, and passionate about audio products and technology. Avid offers a hybrid work setup and opportunities to grow within a global media technology company.

Qualifications

• Fluent English required and strong communication with customers.
• Experience in a corporate tech support or help desk environment is preferred.
• Background in music/audio software is advantageous.

Responsibilities

• Provide technical support for Avid Sibelius to users ranging from enthusiasts to professionals.
• Manage support cases through web submissions and phone, adhering to SLAs.
• Record and track issues, escalate when necessary, and communicate resolutions clearly.
• Collaborate with cross-functional teams to resolve complex audio production problems.

Skills

Fluent English

Customer interaction

Problem solving

Audio software interest

Learning mindset

Self-starter

Time management

Communication

Education

Music-related degree (CM/DCPMA/BM)

Tools

Salesforce CRM

Atlassian JIRA

MS Office

Job description

Avid in Manila is seeking a Technical Support Engineer I for Audio with Sibelius expertise. You will provide technical support to users from enthusiasts to professionals, handling cases via web submissions and phone while meeting service level agreements.

Ideal candidates are fluent in English, comfortable with customer interactions, and passionate about audio products and technology. Avid offers a hybrid work setup and opportunities to grow within a global media technology company.