AU Customer Relationship Manager (Permanent WFH + HMO + Day-shift)

Koruna Assist Pty Ltd; Central Visayas; Remote; PHP 558,000 - 893,000; Full time

Benefits offered by this job

Health Coverage

Annual Physical

Competitive Salary

Incentives & Bonuses

Paid Time Off

Remote work arrangement

Career growth

Training & development

Birthday leave

Job summary

Koruna Assist Back Office Solution Inc. is seeking a proactive professional with a mortgage broking or loan processing background to join our remote client success team.

You will manage Australian client relationships and understand lodgement, compliance, and servicing workflows. This role focuses on building long-term partnerships, conducting monthly check-ins, and spotting opportunities to grow accounts by mapping each client's loan processing needs to VA support.

Qualifications

• Background in mortgage broking and loan processing.
• Comfortable building and maintaining relationships remotely with Australian clients
• Understands broker workflows including lodgement, compliance, and client servicing
• Proactive mindset, someone who surfaces opportunities and flags risks before being asked

Responsibilities

• Managing our clients as the primary point of contact
• Conducting monthly check-ins and capturing VA performance feedback
• Building genuine long-term relationships so clients feel like we truly know and understand their business
• Understanding each client's loan processing workflow well enough to have real conversations about their VA's progress and what comes next
• Spotting when a client is ready to add a VA or grow their team and raising it proactively rather than waiting to be asked
• Catching VA performance or upskilling needs before they become client concerns
• Handling routine escalations confidently and independently

Skills

Mortgage broking

Loan processing

Remote relationship management

Broker workflows

Job description

Koruna Assist Back Office Solution Inc.
Website: https://www.korunaassist.com
Working Hours: Regular Hours, Monday-Friday, 7 AM- 4 PM (Fixed day shift and weekends off!)

Job Qualifications:

• Background in mortgage broking and loan processing
• Comfortable building and maintaining relationships remotely with Australian clients
• Understands broker workflows including lodgement, compliance, and client servicing
• Proactive mindset, someone who surfaces opportunities and flags risks before being asked

Job Responsibilities:

• Managing our clients as the primary point of contact
• Conducting monthly check-ins and capturing VA performance feedback
• Building genuine long-term relationships so clients feel like we truly know and understand their business
• Understanding each client's loan processing workflow well enough to have real conversations about their VA's progress and what comes next
• Spotting when a client is ready to add a VA or grow their team and raising it proactively rather than waiting to be asked
• Catching VA performance or upskilling needs before they become client concerns
• Handling routine escalations confidently and independently

Benefits and perks:

• Health Coverage depending on type of contract
• Annual Physical Check-up and Wellness Perks
• Competitive Salary
• Incentives + Bonuses
• Paid Time Off + Birthday Leave
• 2 weeks paid off over Christmas
• Remote work arrangement
• Positive Work Culture, Fun Friday Activities, Recognitions
• Opportunity for career growth, training, and development opportunities

Why this matters:

• Someone with a mortgage broking or loan processing background can speak the client's language in a way that makes our service feel far more embedded and credible
• It protects our retention and creates natural opportunities to grow accounts, whether that is a second VA, an upskill conversation, or bringing AI Broker into the picture
• It also frees me to focus on the strategic work that actually moves the business forward