Mortgage Virtual Assistant

VA Masters; Sagay; Remote; PHP 240,000 - 480,000; Full time

Job summary

vamasters, Inc. is seeking a detail-oriented Mortgage Loan Processing Specialist to carry client scenarios from initial handover to loan submission.

You will research lender options, run servicing calculations, prepare loan recommendations, and manage document collection while maintaining clear client communication. The role requires hands-on lending or loan processing experience, initiative, and strong written English.

Qualifications

• 1–2 years experience in loan processing or mortgage brokerage support.
• End-to-end loan process knowledge: document collection, credit assessment, valuations, submission.
• Experience running servicing calculations and comparing lender products.
• Ability to prepare written loan summaries and recommendations.
• Proficient CRM and data entry; quick to learn new platforms.
• Excellent written English for client communications.
• Strong attention to detail with financial documents.
• Proactive, self-starting, able to work remotely.

Responsibilities

• Review new client files and scenario summaries from the broker.
• Research and compare lender products to find suitable options.
• Run servicing and serviceability calculations across lenders.
• Prepare written loan option summaries and recommendations.
• Enter data and lodge loan applications in the CRM.
• Collect documents from clients and keep broker copied.
• Follow up on outstanding documents to move applications forward.
• Support credit assessment and valuation requirements through submission.
• Keep digital client files organized and up to date.
• Suggest process improvements and workflow enhancements.

Skills

Loan processing

CRM data entry

Written English

Attention to detail

Remote work

Tools

CRM platforms

Lending software

Job description

Job Summary:

Behind every smooth mortgage file sits a careful processor, and our growing mortgage broking business is looking for a detail-oriented Mortgage Loan Processing Specialist to be that person. You will carry client scenarios from the first file handover through to loan submission, researching lender options, running servicing calculations, preparing loan recommendation summaries, and managing document collection. Hands‑on lending or loan processing experience, initiative without needing to be told what to do, and clear written communication with clients and lenders define the right candidate.

Key Responsibilities:

• Review new client files, supporting documents, and scenario summaries provided by the broker
• Research and compare lender products to find the most suitable loan options for each client situation
• Run servicing and serviceability calculations, including buffer assessments, across shortlisted lenders
• Prepare clear written loan option summaries and recommendations for the broker to review before they reach the client
• Complete accurate data entry and lodge loan applications in the CRM system
• Collect required documents from clients by email, keeping the broker copied on all correspondence
• Chase outstanding documents and information to keep applications moving forward
• Support credit assessment and valuation requirements through to submission
• Keep digital client files and application records organized and up to date
• Contribute ideas and suggest improvements to existing processes and workflows

Mandatory Skills:

• Minimum 1-2 years of experience in loan processing, mortgage brokerage support, or lending operations
• Solid understanding of the loan process end to end: document collection, credit assessment, valuations, and submission
• Experience running servicing calculations and comparing lender products
• Ability to prepare written loan summaries and recommendations
• Confident CRM and system data entry, with a strong ability to pick up new platforms quickly
• Excellent written English for professional client-facing email communication
• High attention to detail and accuracy when handling financial documents and figures
• Proactive and self-starting, able to take a file and run with it without step-by-step instructions
• Level‑headed, exacting, and productive when working remotely on your own
• Strong communication skills

Preferred Skills:

• Experience supporting Australian mortgage brokers, or familiarity with Australian lenders and lending policy
• Background in banking, financial services, or credit
• Familiarity with broker CRM platforms and lender servicing calculators
• Able to prioritize across several active loan files and keep every one on schedule
• Comfort suggesting better ways of doing things and improving existing workflows

Why Join Us:

Join a small, close-knit team where your work has a direct and visible impact on the business. You will work alongside an experienced finance professional who values initiative, shares knowledge openly, and welcomes new ideas from everyone on the team. There is real room to grow here, with the role expanding as the business does.