ATM Switch Lead: 24/7 Uptime, Security & Innovation

Ampersand; Taguig; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

Ampersand seeks a Switch System Unit Head to lead the ATM switch infrastructure and transaction processing, ensuring secure, reliable, and efficient banking services. You will oversee operations, implement projects, manage vendors, and drive regulatory compliance and business continuity.

Reporting to the IT group head, you will build a high-performing team of engineers and analysts, align technology with digital banking goals, monitor SLAs, and steer risk management, security controls, and

Qualifications

• Bachelor's degree in computer science, information technology, engineering or related field.
• Master's degree is an advantage.
• 3–5 years in a managerial or leadership role.
• Strong knowledge of ATM switching systems, payment networks, EFT, and transaction processing.
• Experience with banking systems integration and high-availability environments.

Responsibilities

• Develop and execute strategies for the ATM switch and transaction processing environment.
• Align switch system capabilities with the bank's ATM and digital banking objectives.
• Recommend technology upgrades and innovations to improve operational efficiency and customer experience.
• Ensure 24/7 availability and performance of ATM switch systems.
• Monitor transaction processing and system health.
• Manage incident resolution, problem management, and root cause analysis.
• Establish and monitor SLAs with stakeholders.
• Oversee maintenance, configuration, and optimization of switch applications and infrastructure.
• Ensure smooth integration between ATM systems, core banking platforms, payment networks, and third-party providers.
• Lead projects from planning through implementation and manage migrations.
• Ensure compliance with banking regulations and security standards.
• Develop disaster recovery and business continuity plans and conduct recovery tests.
• Manage vendor relationships and negotiate support agreements.
• Lead and develop a team of switch system engineers, administrators, and analysts.

Skills

Strategic leadership

Vendor management

Incident management

Team leadership

ATM switch knowledge

Regulatory compliance

Education

Bachelor's degree in Computer Science / IT / Engineering

Master's degree (advantage)

Tools

ATM switches (BASE24, Postilion, Connex, ACI, FIS, XFS)

Job description

Ampersand seeks a Switch System Unit Head to lead the ATM switch infrastructure and transaction processing, ensuring secure, reliable, and efficient banking services. You will oversee operations, implement projects, manage vendors, and drive regulatory compliance and business continuity.

Reporting to the IT group head, you will build a high-performing team of engineers and analysts, align technology with digital banking goals, monitor SLAs, and steer risk management, security controls, and