Asst Mgr - Processing - Equities Middle Office Control Client Service

HSBC Holdings plc; Quezon City; Hybrid; PHP 800,000 - 1,200,000; Full time

Job summary

HSBC is seeking a capable Assistant Manager for Processing - Equities Middle Office Control Client Service in Quezon City. The role sits within the Equities franchise under Market Securities Services Operations and requires handling daily trade processing, client relations, and issue resolution to support HBAP Cash Equity businesses.

The position emphasizes close collaboration with front office, settlements, and reconciliations teams, with a hybrid work arrangement and a focus on high-quality

Qualifications

• Acquired understanding of Equities franchise and associated risks.
• Highly numerate and capable of precise calculations.
• Able to identify, articulate and implement process changes.
• Strong interpersonal and stakeholder management skills.
• Excellent written and verbal communication abilities.
• Capable of working accurately under pressure.
• Fast learner with keen attention to detail.

Responsibilities

• Daily trade processing of allocations and confirmations for assigned clients.
• Resolve trade exceptions by liaising with front office, settlements, and reconciliations to meet SLAs.
• Collaborate with internal teams to resolve operational issues and breaks.
• Escalate critical issues promptly to stakeholders.
• Achieve cross-training across Equity functions to support end-to-end processes.
• Manage queues to ensure timely feeds into the settlement system and accurate reporting.
• Prepare and distribute internal reports in line with desk controls and processes.

Skills

Equities knowledge

Numerical ability

Problem solving

Interpersonal skills

Communication

Attention to detail

Analytical thinking

Job description

Asst Mgr - Processing - Equities Middle Office Control Client Service

Location: Quezon, National Capital Region (NCR), PH, 1101

Brand: HSBC

Area of Interest:

Role Workstyle: Hybrid Worker

Date: 29 Sept 2026

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role ofAsst. Mgr Processing - Equities Client Service.

The role holder will be part of the Equities franchise under Market Securities Services Operations (MSSO) umbrella. The business covers products in the Cash Equity space. The scope of the Cash EQ Middle Office team in Manila comprises middle office operations and includes client services manager role.

The role holder will support HBAP Cash Equity businesses. Role holder must establish good relationship with internal counterparties and clients in order to resolve and manage issues related to the businesses promptly

Middle Office Client Services (MOCS) Assistant Manager will be responsible for performing complex and client-focused operational tasks in support of the daily trade executions in the Equities business. The AM should have an extensive understanding of the trade life cycle, be able to work independently, and be able to make sound decisions with the information on hand, if faced with daily issues.

• Responsible for daily trade processing of allocations and confirmations on assigned clients
• Address trade exceptions by liaising with various operations teams (i.e. front office, static, settlements, reconciliations) to respond to issues in a timely and accurately manner based on SLAs.
• Work with internal parties closely to solve operational issues including break resolution.
• Timely Escalation of critical issues to Stakeholders
• Focus on ensuring the individual is fully cross trained on the various functions needed to fulfil the role. Support the collaborative working across all the various Equity departments onshore/ offshore.
• Manage queues ensuring trades feed promptly into the settlement system
• Ensure timely collation and distribution of internal reports in conjunction with desk controls such as the Cancel/Amend, late booked, and long dated reports
• Ensure any transaction reporting rejections are resolved in a timely manner
• Ensure all daily checklist tasks are completed in a timely and accurate mannerDemonstrate a high standard of client service from the team to internal and external stakeholders.

Requirements

• Accomplished understanding of Equities franchise and the associated risks
• Highly numerate
• Ability to problem solve, articulate requirements and implement change
• Strong interpersonal skills
• Strong written and verbal communication skills
• Ability to work accurately in a pressurised environment
• Quick learner, analytical and has keen attention to detail

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."

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