Associate Services Specialist

Eclaro Business Solutions, Inc; Metro Manila; On-site; PHP 420,000 - 660,000; Full time

Job summary

Eclaro Business Solutions, Inc is seeking an Associate Services Specialist to serve as a primary contact for associates from onboarding to offboarding, ensuring a smooth and compliant experience. You will handle onboarding, timesheet and payroll coordination in VMS environments, manage inquiries via email or phone, and support program teams to meet client expectations.

Candidates should have a Bachelor's degree and 3-5 years in workforce management, MSP/VMS, with strong Excel skills and

Qualifications

• Bachelor's degree in Business, Human Resources, Psychology, or a related field, or equivalent experience.
• 3-5 years of experience in workforce management, MSP, staffing, or contingent workforce programs.
• Experience with MSP and/or VMS platforms.
• Strong proficiency in Microsoft Office Suite, particularly Excel.
• Knowledge of HR policies, worker classifications, and co-employment considerations.

Responsibilities

• Provide exceptional customer service to all Associates via phone and email.
• Conduct welcome calls to introduce onboarding processes and perform assignment check-ins.
• Partner with Associates to ensure a smooth and successful onboarding experience.
• Manage email communications and Dynamics 365 tickets to ensure timely resolution of inquiries.
• Enter and maintain requisition and associate data in Vendor Management Systems (VMS).
• Monitor timesheet and expense submissions, following up with Associates and hiring managers as needed.
• Review and distribute payroll, timesheet, and expense reports.
• Support Program Teams in delivering on client expectations and requirements.
• Coordinate Associate offboarding at the end of assignments in accordance with client requirements and compliance guidelines.
• Support special projects and operational initiatives as assigned.
• Contribute to continuous process improvements and team objectives.

Skills

Customer service

Communication

Attention to detail

Organizational abilities

Critical thinking

Problem-solving

Multi-tasking

Education

Bachelor's degree in Business, Human Resources, Psychology, or a related field

Tools

MSP platforms

VMS platforms

Microsoft Excel

Microsoft Office Suite

Job description

Associate Services Specialist

Join our team and help create an exceptional experience for our associates from onboarding to offboarding.

We're seeking a customer-focused Associate Services Specialist with experience in workforce management, MSP/VMS environments, and associate support. In this role, you'll serve as a key point of contact for associates, ensuring a seamless experience while supporting workforce operations and meeting client expectations.

Key Responsibilities

Customer Service

• Provide exceptional customer service to all Associates via phone and email.

• Conduct welcome calls to introduce onboarding processes and perform assignment check-ins.

• Partner with Associates to ensure a smooth and successful onboarding experience.

• Manage email communications and Dynamics 365 tickets to ensure timely resolution of inquiries.

Maintain VMS Records

• Enter and maintain requisition and associate data in Vendor Management Systems (VMS).

• Monitor timesheet and expense submissions, following up with Associates and hiring managers as needed.

• Review and distribute payroll, timesheet, and expense reports.

• Support Program Teams in delivering on client expectations and requirements.

Offboarding

• Coordinate Associate offboarding at the end of assignments in accordance with client requirements and compliance guidelines.

Other Projects

• Support special projects and operational initiatives as assigned.

• Contribute to continuous process improvements and team objectives.

Qualifications

• Bachelor's degree in Business, Human Resources, Psychology, or a related field, or equivalent experience.

• 3-5 years of experience in workforce management, MSP, staffing, or contingent workforce programs.

• Experience with MSP and/or VMS platforms.

• Strong proficiency in Microsoft Office Suite, particularly Excel.

• Knowledge of HR policies, worker classifications, and co-employment considerations.

What We're Looking For

• Excellent customer service and communication skills.

• Strong attention to detail and organizational abilities.

• Critical thinking and problem-solving capabilities.

• Ability to manage multiple priorities in a fast-paced environment.

• Professional client-facing presence and collaborative team mindset.