Associate -RFR

Danzas Corporation; Pasig; On-site; PHP 300,000 - 540,000; Full time

Job summary

Danzas Corporation is seeking a Backend Logistics Associate to support ocean freight services across stations, countries, or regions. You will ensure timely, accurate task completion while aligning with SOPs and customer requirements.

The role emphasizes English communication, ERP/MS Office proficiency, and a customer-centric mindset, with 0–3 years in BPO or logistics preferred. On-site work in Metro Manila, Philippines is expected.

Qualifications

• Bachelor's degree (any) or similar qualification.
• Logistics/management degree is an advantage.
• 0–3 years of experience in BPO or logistics is preferred.
• Air Freight experience will be preferred.
• Strong MS Office knowledge and good English communication.

Responsibilities

• Understand station/country documentation requirements and ensure tasks follow SOPs.
• Meet department SLAs and KPIs per delivery guidelines.
• Operate on services across shifts, countries, or regions.
• Deliver high service quality through timely and accurate service completion.
• Collaborate with colleagues to identify solutions and best practices for partners.
• Flag challenges to supervisor and business partner promptly.
• Coordinate with stakeholders for regular communication and flow of information.

Skills

English communication

Logical reasoning

Customer centricity

BPO/logistics experience

Air Freight knowledge

Team collaboration

ERP exposure

Problem solving

Education

Bachelor's degree (any)

Logistics/management degree advantageous

Tools

MS Office

ERP systems

Job description

In this role, you will have the opportunity to work upon one or more back-end services for the ocean freight service line, supporting countries, regions, or global and ensuring timely and accurate completion of tasks/target assigned. You will be part of a larger team, sharing best practices & working upon the services with continuous improvement approach.

Key Responsibilities:

• To understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures.
• Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines.
• Operate on the services according to the shifts, countries, or regions aligned.
• Deliver a high level of service quality through timely and accurate completion of services.
• Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.
• Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.
• Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.

Required Skills/Abilities:

• Bachelor´s degree (any). A degree in logistics, management will be an advantage.
• 0 – 3 years of job experience from BPO or logistics domain – Preferred
• Air Freight experience will be preferred
• Good knowledge in MS office
• Effective English communication skills, written and verbal
• Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred
• Good logical reasoning skills
• High level of customer centricity