Associate, Patient Relations

Asian Eye Institute; Makati; Presencial; PHP 300.000 - 540.000; Jornada completa

Descripción de la vacante

Energy Development Corporation is seeking an Associate, Patient Relations to facilitate smooth communication between patients and the clinic. You will receive patients and guests, document requests, and assist with inquiries and appointment scheduling.

You will also support billing, monitor AR aging, and ensure preoperative preparations and clear communication of surgery charges, contributing to a safe and efficient patient experience.

Formación

• Facilitate the flow of communication by receiving patients and guests, documenting, reporting, and processing appointment requests.
• Handle inquiries, schedule appointments, and confirm them.
• Assist patients with inquiries and provide guidance as needed.

Responsabilidades

• Receive patients and guests; manage documentation and appointment requests.
• Handle inquiries; schedule and confirm appointments.
• Assist patients with inquiries.
• Backup in billing and cashiering functions.
• Monitor AR aging report.
• Monitor settlement report for card payments.
• Ensure patient safety by communicating prep needs before surgery and conduct preoperative evaluation, documentation and scheduling.
• Inform patients about surgery charges accurately.
• Refer to Job Descriptions of Patient Benefits and Surgical Coordinator.

Descripción del empleo

## Associate, Patient RelationsApply: AEI Trinoma: AEI Rockwell Head Office: Full time: Posted 2 Days Ago: JR00004749# Eye your future with us.Work, learn and collaborate alongside top caliber professionals who have years of experience and knowledge hailing from diverse backgrounds.1. Responsible for facilitating the internal and external flow of communication through the effective receiving of patients and guests, documentation, reporting, and processing of requests for appointments. 2. Responsible for inquiry handling, appointment scheduling, and confirmation. 3. Provides assistance to the patient with any inquiry. 4. Act as a backup in the billing and cashiering function. 5. Monitoring of the AR aging report. 6. Monitoring of the settlement report for credit card payment. 7. Responsible for ensuring patient safety by communicating to them their preparation needs before the surgery as well as satisfy every clinical need by conducting preoperative eveluation, documentation and scheduling. 8. Responsible for ensuring patients are accurately informed about charges for surgeries.9. Refer to JDs of Patient Benefits and Surgical Coordinator