Associate, Operations (US)

Interview Kickstart; Hinoba-an; On-site; PHP 450,000 - 750,000; Full time

Job summary

Interview Kickstart in the Philippines is seeking an Associate - Operations (Delivery) to join our Delivery Operations team. You will be the primary liaison for instructors and mentors, ensuring smooth delivery of learning programs and timely resolution of delivery issues.

The role emphasizes strong communication, ownership of responsibilities, and coordination across internal teams in a fast-paced EdTech environment.

Qualifications

• 1–2 years of experience in Customer Operations or Delivery Operations.
• Strong communication and interpersonal skills.
• Excellent organizational skills and multitasking.
• Ability to handle escalations with a solution-oriented approach.

Responsibilities

• Act as the primary point of contact for instructors and mentors.
• Address and resolve instructor/mentor queries related to sessions and schedules.
• Coordinate with instructors to ensure smooth execution of sessions and program activities.
• Handle escalations and coordinate with internal teams for resolution.
• Maintain strong relationships with instructors and mentors to ensure a positive working experience.
• Communicate program updates, processes, schedules, and operational changes to instructors and mentors.
• Identify recurring challenges faced by instructors/mentors and suggest improvements to existing processes.
• Coordinate resource allocation based on program requirements, learner batches, schedules, and instructor/mentor availability.
• Track resource availability, utilization, schedules, and assignments.

Job description

Role: Associate- Operations (Delivery) - US

About Interview Kickstart

Interview Kickstart (IK) is the leading platform for technical interview preparation. We help experienced engineers and engineering leaders transition to top roles in product companies through industry-vetted courses and one-on-one mentorship by current and former hiring managers from Google, Meta, Amazon, and other top-tier firms. With over 10,000 successful transitions and 700+ instructors, IK is building the gold standard for career transformation in tech.

Role Overview:

We are looking for an Associate - Operations (Delivery) to join our Delivery Operations team. The role will be responsible for ensuring the smooth functioning of our instructor and mentor ecosystem and supporting the day-to-day delivery of learning programs. The candidate will primarily manage instructor/mentor concerns, coordinate with internal stakeholders, and ensure the right resources are available and deployed effectively to support program delivery.

Key Responsibilities:

• Act as the primary point of contact for instructors and mentors for operational and delivery-related concerns.


• Understand, address, and resolve instructor/mentor queries related to sessions, schedules, learner batches, assignments, and other delivery requirements.


• Coordinate with instructors and mentors to ensure smooth execution of scheduled sessions and program activities.


• Handle escalations professionally and coordinate with relevant internal teams for resolution.


• Maintain strong relationships with instructors and mentors to ensure a positive working experience.


• Communicate program updates, processes, schedules, and operational changes to instructors and mentors.


• Identify recurring challenges faced by instructors/mentors and suggest improvements to existing processes.


• Coordinate resource allocation based on program requirements, learner batches, schedules, and instructor/mentor availability.


• Track resource availability, utilization, schedules, and assignments.

What We're Looking For:

• 1-2 years of experience in Customer Operations, Operations, Program Operations, Delivery Operations, Customer Success, or a similar role.


• Strong communication and interpersonal skills with the ability to interact effectively with instructors, mentors, and internal stakeholders.


• Excellent organizational skills with the ability to manage multiple tasks and stakeholders simultaneously.


• Ability to handle escalations and resolve operational concerns with a solution-oriented approach.


• Strong attention to detail and ownership of assigned responsibilities.


• Good working knowledge of Google Sheets/Excel and other productivity tools.


• Ability to work in a fast-paced environment and adapt to changing priorities.


• Preferred Qualifications


• Experience in EdTech, education, SaaS, or service-based organizations is preferred.