LEARNING ADVISOR

Qualfon Philippines; Central Visayas; On-site; PHP 500,000 - 900,000; Full time

Job summary

Qualfon Philippines is seeking a Partner, Training and Development to drive upskilling and enablement across client organizations. You will create and execute training initiatives, develop train-the-trainer sessions, and ensure frontline teams access current, relevant content.

The role emphasizes collaboration with field and operations teams and remote/onsite training leadership to elevate performance. You will observe sessions, update materials, and respond to partner communications, building

Qualifications

• Creative and experiential approach to delivering content and processes.
• Assess functional tasks and set daily operational goals.
• Train-the-trainer to align curriculum with high standards.
• Drive training performance and develop effective strategies.
• Observe trainings and provide feedback for alignment.
• Collaborate with leadership to shape training strategies.
• Nurture and grow partner relationships.
• Experience across multiple technology platforms (e.g., Adobe Experience).
• Excellent verbal and written English skills.
• Strong planning, time management, and multitasking abilities.
• Experience supporting products and customers.
• Work well in fast-paced environments.
• Ability to give/receive feedback from DRIs.
• Strong prioritization and attention to detail.

Responsibilities

• Create, execute, support and guide training initiatives impacting the client’s organization.
• Develop dynamic train-the-trainer videos and presentations.
• Upload and update training materials and job aids.
• Respond to emails from internal and external partners.
• Observe training sessions and review content to ensure quality.
• Collaborate with field and operations teams to improve performance.
• Nurture partner relationships and drive training effectiveness.

Skills

Content delivery

Training observation

Feedback facilitation

Leadership collaboration

Partner relationship building

English communication

Time management

Organizational skills

Remote collaboration

Adobe Experience

Google G-Suite

Microsoft Office

Data analysis

Education

Bachelor’s degree

Tools

Adobe Experience

Google G-Suite

Microsoft Office

Job description

OVERVIEW

Job Title:

Partner, Training and Development: Upskilling and Enablement

In this exciting position, you will play a key role in creating, executing, supporting, and guiding all training initiatives that impact the different facets of our client’s organization. Your contributions will be invaluable in ensuring their front-line customer service teams are well-informed and performing at their absolute best.

This is a fantastic opportunity to build meaningful virtual relationships while creating and evaluating on-site training programs and performance for each value brand, collaborating closely with field and operations teams on behalf of the client.

You’ll have the opportunity to analyze training trends and spend ample time engaging with the on-site training leadership team to develop strategies that enhance training performance. Additionally, you’ll be responsible for creating dynamic train-the-trainer session videos and presentations, uploading and updating training materials, and responding to, drafting, and addressing emails from internal and external partners.

Your role is crucial to the client’s daily training execution operations. You help ensure that their users have access to the most relevant and up-to-date training content and materials precisely when they need it. This includes observing training sessions, reviewing training content and materials, resources, facilitator guides, train-the-trainer materials and videos, job aids, manuals, training flashes, and huddle content.

RESPONSIBILITIES

What You'll Need (Most Important):

• A creative and experiential approach to delivering content and processes that enhance the training experience within the client’s organization.
• Skills to assess functional job tasks, including setting and achieving daily operational goals.
• Expertise in training the trainer to align the curriculum with the client’s high standards.
• A passion for driving training performance and developing effective training strategies for our partners.
• Experience conducting training observations and providing feedback to ensure alignment with the client’s customer experience.
• A collaborative spirit to work with the training leadership team in shaping and executing training strategies that maximize performance.
• A talent for nurturing and growing partner relationships.
• At least two years of experience across various technology platforms, such as Adobe Experience.
• Excellent verbal and written communication skills.
• Effective planning, time management, multitasking, and organizational ability.
• Experience supporting products and customers.
• Experience working in fast-paced and challenging environments.
• Ability to provide, receive, and implement feedback from DRIs.
• Proficient written and verbal English skills: Must achieve over 80% on the Level 3 English standards test.
• Strong prioritization skills to navigate tasks efficiently and correctly.
• Strong focus on attention to detail and ability to work independently on tasks and with a group.

QUALIFICATIONS

What Additional Skills Are Required:

• A Bachelor’s degree or four or more years of relevant work experience.
• Three or more years of experience in a related field.
• Two or more years in a customer-facing role like sales, customer service, or retail.
• Open to working a rotating schedule (shifts) that may include nights, weekends, and holidays, as needed.
• Demonstrated self-discipline, resourcefulness, and the ability to contribute constructively in a remote team environment.
• Experience in analyzing data to create recommendations that drive positive results.
• Background in a call center environment.
• Two or more years in a training and/or quality-focused role.
• Experience with engaging mobile and/or prepaid programs.
• A track record of success in a remote or virtual work environment.
• Proficiency in Google’s G-Suite (e.g., Docs, Sheets) and Microsoft Office Suite (e.g., Word, Excel).
• A solid background in facilitating training initiatives and effectively communicating with leadership in writing.

Where You'll Be Working:

This is an in-office position during 8 am-5 pm EST.