Delivery Operations Associate, EdTech Programs

Interview Kickstart; Hinoba-an; On-site; PHP 450,000 - 750,000; Full time

Job summary

Interview Kickstart in the Philippines is seeking an Associate - Operations (Delivery) to join our Delivery Operations team. You will be the primary liaison for instructors and mentors, ensuring smooth delivery of learning programs and timely resolution of delivery issues.

The role emphasizes strong communication, ownership of responsibilities, and coordination across internal teams in a fast-paced EdTech environment.

Qualifications

• 1–2 years of experience in Customer Operations or Delivery Operations.
• Strong communication and interpersonal skills.
• Excellent organizational skills and multitasking.
• Ability to handle escalations with a solution-oriented approach.

Responsibilities

• Act as the primary point of contact for instructors and mentors.
• Address and resolve instructor/mentor queries related to sessions and schedules.
• Coordinate with instructors to ensure smooth execution of sessions and program activities.
• Handle escalations and coordinate with internal teams for resolution.
• Maintain strong relationships with instructors and mentors to ensure a positive working experience.
• Communicate program updates, processes, schedules, and operational changes to instructors and mentors.
• Identify recurring challenges faced by instructors/mentors and suggest improvements to existing processes.
• Coordinate resource allocation based on program requirements, learner batches, schedules, and instructor/mentor availability.
• Track resource availability, utilization, schedules, and assignments.

Job description

Interview Kickstart in the Philippines is seeking an Associate - Operations (Delivery) to join our Delivery Operations team. You will be the primary liaison for instructors and mentors, ensuring smooth delivery of learning programs and timely resolution of delivery issues.

The role emphasizes strong communication, ownership of responsibilities, and coordination across internal teams in a fast-paced EdTech environment.