Associate III, Marketing Claims

Ingram Micro; Taguig; Hybrid; PHP 260,000 - 380,000; Full time

Job summary

Ingram Micro is seeking a Claims Specialist to support end-to-end management of vendor marketing claims, ensuring accurate submission, tracking, reconciliation, and recovery of claim funds. You will work closely with internal stakeholders, partners, and vendors to ensure claims meet program requirements and are processed efficiently.

This detail-oriented role requires strong documentation review, stakeholder coordination, and the ability to manage multiple deadlines while maintaining compliance

Qualifications

• Bachelor's degree in Business Administration, Marketing, Finance, Accounting, or related field.
• 1–3 years in claims processing, marketing claims, rebates, MDF, vendor operations, billing, credit or collections, or related AR.
• Strong understanding of billing docs: invoices, POEs, PO, and other claim requirements.
• Good English communication skills and high attention to accuracy.
• Advanced proficiency in Microsoft Excel and other Office apps.
• Excellent analytical, problem-solving, and documentation management abilities.

Responsibilities

• Review billing packets, POEs, invoices, and docs for completeness and accuracy.
• Prepare and submit marketing plans for claim eligibility via vendor portals.
• Submit marketing claims through portals and email within timelines.
• Monitor claim status and follow up on pending, delayed, or unresolved claims.
• Investigate rejected claims and coordinate corrective actions for resubmission.
• Maintain trackers, records, and reporting to show claim performance and recovery.
• Collaborate with internal teams, partners, and vendors to resolve issues.
• Ensure compliance with vendor policies, claim requirements, and SLAs.
• Apply program knowledge to maximize claim approval rates.
• Identify opportunities to improve accuracy, efficiency, and processes.

Skills

Attention to detail

Analytical skills

Problem solving

Time management

Documentation review

Communication skills

Education

Bachelor's degree in Business Administration, Marketing, Finance, Accounting, or a related field

Tools

Microsoft Excel

Microsoft Office

Job description

Ingram Micro is a global technology distributor supporting the IT sales channel through our digital platform, Ingram Micro Xvantage™. Learn more at www.ingrammicro.com.

About The Role

We're hiring a Claims Specialist to support the end-to-end management of vendor marketing claims, ensuring accurate submission, tracking, reconciliation, and recovery of claim funds. In this role, you'll work closely with internal stakeholders, partners, and vendors to ensure claims meet program requirements and are processed efficiently. This is a detail-oriented and analytical role that requires strong documentation review skills, stakeholder coordination, and the ability to manage multiple deadlines while maintaining compliance with vendor guidelines.

What You'll Do

• Review billing packets, Proofs of Execution (POEs), invoices, and supporting documentation to ensure completeness and accuracy
• Prepare and submit marketing plans through vendor portals as required for claim eligibility
• Submit marketing claims through vendor portals and email channels within established timelines
• Monitor claim status and proactively follow up on pending, delayed, or unresolved claims
• Investigate rejected claims, coordinate corrective actions, and manage timely resubmissions
• Maintain accurate claims trackers, records, and reporting to provide visibility into claim performance and recovery rates
• Work closely with internal teams, partners, and vendors to resolve claim-related concerns and documentation issues
• Ensure compliance with vendor policies, claim requirements, and service level expectations throughout the claims lifecycle
• Apply vendor program knowledge and claim guidelines to maximize claim approval rates
• Identify opportunities to improve claim accuracy, efficiency, and operational processes

Must Have Qualifications

• Bachelor's degree in Business Administration, Marketing, Finance, Accounting, or a related field
• At least 1-3 years of experience in claims processing, marketing claims, rebates, MDF (Market Development Funds), vendor operations, billing, credit or collections or any relevant AR function
• Strong understanding of billing documentation, including invoices, Proofs of Execution (POEs), purchase orders, and other claim requirements
• Good English written and verbal communication skills
• Advanced proficiency in Microsoft Excel and other Microsoft Office applications
• Excellent attention to detail with the ability to validate documentation accurately
• Strong analytical and problem-solving skills with the ability to identify discrepancies and resolve claim issues
• Experience maintaining trackers, reports, and databases
• Strong organizational and time management skills with the ability to manage multiple priorities and deadlines
• Ability to work independently and collaboratively in a fast-paced environment
• Willing to work on dayshift (SG timezone) and 10 days RTO monthly (2 consecutive weeks)

Nice to Have

• Experience using vendor portals and claim submission platforms
• Knowledge of supplier-funded marketing programs