Associate Engineer - Support

Wesco; Pasay; On-site; PHP 420,000 - 660,000; Full time

Job summary

Wesco in the Philippines is seeking an Associate Engineer – Support (Associate NOC Engineer) to monitor and troubleshoot client networks, ensuring SLA performance and reliability.

You will respond to alerts, diagnose problems, log incidents, and collaborate with teams to restore services quickly while documenting steps. This role requires a engineering degree, CCNA/JNCIA or equivalent, and at least 1 year in network operations, with shift flexibility.

Qualifications

• Bachelor's degree in Engineering or related field.
• CCNA or JNCIA certification or equivalent.
• Minimum 1 year of experience in network operations, preferably in a NOC.
• Strong understanding of TCP/IP, routing, switching and related protocols.
• Basic knowledge of network monitoring tools.
• Experience with network devices (Cisco, Juniper, Arista, H3C, etc.).
• Customer-centric mindset with good communication skills.

Responsibilities

• Continuously monitor network performance and identify potential issues.
• Respond to alerts and incidents and diagnose problems.
• Identify and resolve network connectivity issues, hardware failures and other technical problems.
• Accurately prioritizes, categorizes, tracks and logs calls, tickets, incidents, etc.
• Maintain accurate documentation of MOPs, SOPs, and other troubleshooting steps.
• Ensure response and resolutions meet SLA terms.
• Evaluate, identify, and replicate issues and escalate as needed to ensure customer satisfaction.
• Work closely with other teams to ensure network reliability and support business operations.

Skills

Networking concepts

Troubleshooting

TCP/IP

Customer focus

Communication

Time management

Shift flexibility

Education

Bachelor's degree in Engineering or related field

CCNA or JNCIA certification

Tools

Cisco devices

Juniper devices

Arista devices

H3C devices

Job description

Job Description

As an Associate Engineer – Support (Associate NOC Engineer), you will be responsible for monitoring, maintaining and troubleshooting our client's network infrastructure. You have to ensure network stability and performance in accordance with Service Level Agreement (SLA). This role involves troubleshooting network issues, responding to alerts and collaborating with other teams to resolve incidents efficiently.

Responsibilities

• Continuously monitor network performance and identify potential issues.
• Respond to alerts and incidents and diagnose problems.
• Identify and resolve network connectivity issues, hardware failures and other technical problems.
• Accurately prioritizes, categorizes, tracks and logs calls, tickets, incidents, etc. following client or internal tracking protocols.
• Maintain accurate documentation of MOPs, SOPs, and other troubleshooting steps.
• Ensures response and resolutions meet the terms of service level agreements.
• Evaluates, identifies, and replicates issues and follows an escalation process to reach desirable outcomes to ensure positive customer experience.
• Work closely with other teams to ensure network reliability and support business operations.

Qualifications

• Bachelor's Degree - Engineering or related discipline required
• Licenses/Certificates/Designations - IT industry networking certifications such as CCNA or JNCIA; or equivalent
• Minimum 1 year of experience in network operations, preferably in a NOC environment.
• Strong understanding of networking concepts and protocols (TCP/IP, routing, switching, etc.)
• Basic knowledge in networking monitoring tools
• Experience with network devices (Cisco, Juniper, Arista, H3C, etc.)
• Familiarity with backbone and IP Transport (Core, Edge, and Access Switch), Cloud and BGP Peering is preferred
• Possess a customer-centric mindset
• Excellent oral and written communication
• Excellent problem-solving and troubleshooting skills
• Ability to work under pressure and manage multiple tasks simultaneously
• Willingness to learn and adapt to new technologies
• Flexibility to work in shifts, including nights, weekends and holidays

About The Team

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.