Associate Director, Training and Quality (COPC Certified)

Concentrix; Philippines; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

Concentrix is seeking a senior leader in Training & Quality to drive enterprise-wide programs across geographies. You will translate strategy into scalable operational execution, lead transformation initiatives, and act as the single point of contact for clients and internal leaders.

You will govern performance, drive tool adoption, support growth ramps, and optimize workforce planning using lean resourcing.

Qualifications

• Leadership of enterprise Training & Quality functions across geographies.
• Ability to translate strategy into scalable operational execution.
• Experience with transformation initiatives (AI learning, automation).
• Strong analytical skills and data-driven approach.
• Single point of contact for Clients and Concentrix leaders for Training and Quality.

Responsibilities

• Drive execution and consistency in Training and Quality Framework.
• Drive infusion of Concentrix tools.
• Support seasonal / growth ramps.
• Governance of performance.
• Engage clients through workshops.
• Manage and expand Training and Quality as a Service.
• Manage workforce ratios and end-to-end demand using lean resourcing.

Skills

Leadership

Stakeholder management

Data-driven decision making

Strategy execution

Analytical skills

Change management

Client engagement

Lean resourcing

Job description

Job Description:

• Proven leadership in Training & Quality, strong stakeholder management, data driven decision making, and the ability to translate strategy into operational execution at scale, required
• Demonstrated ability to lead enterprise level Training & Quality functions supporting thousands of headcounts and multiple concurrent programs across geographies.
• Experience with transformation initiatives (e.g. AI enabled learning, automation), client facing exposure, and change management, highly preferred
• With strong analytical skills
• Single point of contact for Clients as well as Concentrix leaders for Training and Quality
• Driving execution and consistency in Concentrix Training and Quality Framework
• Drive Tech Infusion of Concentrix tools
• Support seasonal / growth ramps
• Governance of performance
• Client Engagement through Workshops
• Responsible for Training & Quality Client VOC
• Manage & expand Training and &Quality as a Service
• Manage workforce ratios and end to end demand using a lean resourcing model