ACTIVE POOLING: Quality Manager | Eton QC

Concentrix; Manila; On-site; PHP 558,000 - 781,200; Full time

Job summary

A leading customer service company in Metro Manila is seeking a Training & Quality Manager to analyze, schedule, and implement training for client programs. The role focuses on cultivating relationships and ensuring superior workforce preparation, leading to improved performance and increased revenue. Ideal candidates should have a Bachelor’s degree, strong communication skills, and the ability to mentor teams. This position offers growth within a dynamic environment.

Qualifications

• Bachelor's degree in related field from a four-year college or university with two to four years of relevant experience preferred.
• Ability to lead a team in multi-tasking and meeting timelines.
• Self-starter with a sense of urgency and ability to work well under pressure.

Responsibilities

• Develop a department of well-trained, competent professionals.
• Conduct Train-the-Trainer sessions.
• Coordinate with the Quality Supervisor on consistency issues.

Skills

Strong communication skills

Proficient in Microsoft Office

Mentoring and coaching

Attention to detail

Education

Bachelor’s Degree in related field

Job description

ACTIVE POOLING: 2026 Training and Quality GVPAD – Training & Quality Manager

The Manager I, Training assist with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation. This position is responsible for cultivating client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction, coordination, and evaluation of the department.

Essential Functions/Core Responsibilities

• Develop a department of well‑trained, competent professionals who continuously improve the organization and themselves
• Conduct Train‑the‑Trainer sessions
• Conduct quarterly one‑on‑ones with Trainers
• Coordinate with the Quality Supervisor and Operations on consistency issues
• Create and maintain consultant training schedule
• Cultivate a close working relationship with Training Manager(s), Training department personnel, Operations, and other Concentrix managers, supervisors and consultants
• Coordinate the maintenance and development of training workbooks and other training tools used by the Training organization

Candidate Profile

• Bachelor’s Degree in related field from a four‑year college or university with two to four years of relevant experience preferred
• Strong communication skills, both written and verbal
• Proficient in Microsoft Office
• Ability to lead team in multi‑tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, coach and provide direction to a team of employees
• Self‑starter, sense of urgency, and works well under pressure
• Ability to foster a sense of professionalism and relationship building for self and team
• Strong attention to detail
• Ability to work a flexible schedule
• Occasional travel

Career Framework Role

Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium‑sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals throug coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non‑exempt employees who generally perform either a single task or multiple, but closely related tasks.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.