Senior Director, Healthcare Ops — 700-FTE Transformation Lead

Gratitude Philippines; Manila; On-site; PHP 4,000,000 - 6,500,000; Full time

Job summary

Gratitude Philippines seeks a Senior Director of Healthcare Operations to lead a 500–700 FTE healthcare services organization in Metro Manila. You will drive operational excellence, strengthen client relationships, and deliver superior business performance in a complex BPO environment.

You will oversee UM, Care Management, and Disease Management programs while managing senior leaders and ensuring regulatory compliance and cost effectiveness.

Qualifications

• 10+ years of Healthcare Operations experience in BPO, shared services, or captive environments.
• 5+ years in senior leadership positions.
• Proven experience managing 500+ FTEs.
• Recent hands-on experience in UM, Care Management, or Disease Management.

Responsibilities

• Provide strategic and operational leadership for 500–700 FTE healthcare operations.
• Oversee Utilization Management, Care Management, and Disease Management programs.
• Drive operational KPIs, SLAs, productivity, quality, and regulatory compliance.
• Manage Directors, Senior Managers, and Operations Managers.
• Lead executive client relationships, business reviews, and governance meetings.
• Manage operational budgets, P&L, cost optimization, and profitability.
• Ensure HIPAA compliance, data privacy, and audit readiness.
• Drive process improvements, automation, and operational transformation.
• Develop leadership capabilities, succession planning, and employee engagement.

Skills

Healthcare Operations Leadership

Strategic Leadership

Client Relationship Management

Budgeting & P&L

HIPAA Compliance

Education

Bachelor's degree in Nursing/Healthcare Administration/Business Administration

Job description

Gratitude Philippines seeks a Senior Director of Healthcare Operations to lead a 500–700 FTE healthcare services organization in Metro Manila. You will drive operational excellence, strengthen client relationships, and deliver superior business performance in a complex BPO environment.

You will oversee UM, Care Management, and Disease Management programs while managing senior leaders and ensuring regulatory compliance and cost effectiveness.