Associate Director, Client Ops & Recruitment Strategy

iSupport Worldwide; Pasig; On-site; PHP 2,500,000 - 4,500,000; Full time

Job summary

iSupport Worldwide is seeking an Associate Director, Account Management & Client Operations to oversee client relationships, service delivery, and workforce alignment across assigned accounts. You will partner with clients and internal teams to ensure strategic objectives are met and growth opportunities are realized.

In this leadership role, you will coordinate hiring approvals, calibrate candidate profiles, monitor performance, and drive operational excellence while maintaining strong

Qualifications

• Bachelor's degree in business administration or related field.
• 8+ years in leadership roles within Operations, Account Management, or BPO.
• Experience managing executive-level client relationships and workforce planning.

Responsibilities

• Oversee client relationships, operational performance, and service delivery across accounts.
• Lead calibration sessions, hiring governance, and workforce planning with clients.
• Coordinate cross-functional teams to address client needs and maintain service levels.
• Present business reviews, manage escalations, and drive operational excellence.
• Identify opportunities for account growth and align hiring with business goals.

Skills

Leadership

Client relationships

Operations management

Workforce planning

Hiring governance

Executive stakeholder management

Education

Bachelor's degree in business administration

Job description

iSupport Worldwide is seeking an Associate Director, Account Management & Client Operations to oversee client relationships, service delivery, and workforce alignment across assigned accounts. You will partner with clients and internal teams to ensure strategic objectives are met and growth opportunities are realized.

In this leadership role, you will coordinate hiring approvals, calibrate candidate profiles, monitor performance, and drive operational excellence while maintaining strong